Update Concrete5 5.7.5.6

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Hi,

I had an error for this Update. It says that an error occured with the pakage donwload.

How can I fix it?

Concrete5 is set on Azure Webservice

Thanks for your quick help

Sylvain

View Replies:
MrKDilkington replied on at Permalink Reply
MrKDilkington
Hi isno,

Have you been able to successfully update before?
isno replied on at Permalink Reply
yes but not able to update anitya theme.

I never had any help
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

Worst case scenario, you can always manually update your theme package.
isno replied on at Permalink Reply
How can I do that?
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

What is the full error you receive when trying to update your package?
isno replied on at Permalink Reply
it says: An error occurred when downloading the package
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

Have you checked that the packages folder is writable?
isno replied on at Permalink Reply
I really don't know. I install Concret5 directely from your Azure app. I not a developer
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

I am afraid I don't have any knowledge of Azure.
isno replied on at Permalink Reply
Concrete5 is offer with Azure but no support it's the shame
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

Bitnami provides the concrete5 5.7.5.6-0 (Ubuntu 14.04) image.
https://vmdepot.msopentech.com/Vhd/Show?vhdId=63802&version=6603...

I believe server configuration and operating system permissions support are often the responsibility of the user. I would recommend doing an internet search for how to check folder permissions in Ubuntu.

Perhaps someone with experience using concrete5 and Azure might reply with an answer.

Do you have FTP or control panel file manager access to your server?
isno replied on at Permalink Reply
Actualy this is on webapp Azure so on Windows system so we can not use FTP client to set permissions.

I do not anderstand why you offer Concrete5 packing on this plateforme if you do not offer support....
MrKDilkington replied on at Permalink Reply
MrKDilkington
@isno

I ask about file access to offer instructions on how to manually update your package.