Need assistance in repairing/upgrading

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We have a site that is in need of an upgrade and is giving us an error we don't understand. We are looking for someone who can give us an estimate to diagnose and help show us how to repair/upgrade.

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pixelmargin replied on at Permalink Reply
pixelmargin
Hey

I am ready to help. Please share me the error msg or screenshot to give
quick quote. Or add me on Skype : tinkutr

Thanks
http://tinkutharasing.com

Thanks,


Tinku Tharasing
Freelance Web Developer
Pixelmargin Software Pvt. Ltd.
SBC-22, Thejaswini, Technopark, Trivandrum

skype : tinkutr
web :http://www.pixelmargin.com
+91 8281828551 (M), +91 471 6981200 (O)



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FaganSystems replied on at Permalink Reply
FaganSystems
Hi,

I have been doing a lot of upgrades and so I have plenty of experience with fixing issues.
If you can advise what version you are moving from and to and what the error message is I will be more then happy to assist following your accepting my quote.

Regards

Martyn
http://www.fagansystems.co.uk
stewblack23 replied on at Permalink Reply
stewblack23
Just updated my client sites to C5 8.2.1. Would enjoy helping you with your upgrade issue. Feel free to sent me a pm or e-mail. Thanks

--------------------------------------------------------------------------
Wayne Stewart: Senior Front End Developer & UI Developer
Web Address: http://www.waynesstewart.com
Email: [email protected]
Phone: 301-395-9058
extensi replied on at Permalink Reply 1 Attachment
extensi
Hi Wane,

I'm trying to upgrade form 8.1.0 to 8.2.1 which previously has been updated from 5.7.x
Tried all upgrade optionshttps://documentation.concrete5.org/developers/installation/upgradin...


Whoops\Exception\ErrorException thrown with message "Doctrine\Common\Proxy\AbstractProxyFactory::getProxyDefinition(): Failed opening required '/Applications/XAMPP/xamppfiles/htdocs/application/config/doctrine/proxies/__CG__ConcreteCoreEntitySiteType.php' (include_path='/Applications/XAMPP/xamppfiles/htdocs/updates/concrete5-8.2.1_remote_updater/concrete/vendor:.:/Applications/XAMPP/xamppfiles/lib/php')"

Stacktrace:
#0 Whoops\Exception\ErrorException in /Applications/XAMPP/xamppfiles/htdocs/updates/concrete5-8.2.1_remote_updater/concrete/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:209

/Applications/XAMPP/xamppfiles/htdocs/updates/concrete5-8.2.1_remote_updater/concrete/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php
* Get a proxy definition for the given class name.
*
* @param string $className
*
* @return ProxyDefinition
*/
private function getProxyDefinition($className)
{
$classMetadata = $this->metadataFactory->getMetadataFor($className);
$className = $classMetadata->getName(); // aliases and case sensitivity

$this->definitions[$className] = $this->createProxyDefinition($className);
$proxyClassName = $this->definitions[$className]->proxyClassName;

if ( ! class_exists($proxyClassName, false)) {
$fileName = $this->proxyGenerator->getProxyFileName($className);

switch ($this->autoGenerate) {
case self::AUTOGENERATE_NEVER:
require $fileName;



Environment & details:

Concrete5
Version 8.2.1
Installed Version 8.2.1
Concrete Configuration
concrete.version 8.2.1
concrete.version_installed 8.2.1
concrete.version_db 20170802000000
concrete.installed true
concrete.locale en_US
concrete.charset UTF-8
concrete.maintenance_mode false
concrete.debug.display_errors true
concrete.debug.detail debug
concrete.proxy.host null
concrete.proxy.port null
concrete.proxy.user null
concrete.proxy.password null
concrete.upload.extensions *.flv;*.jpg;*.gif;*.jpeg;*.ico;*.docx;*.xla;*.png;*.psd;*.swf;*.doc;*.txt;*.xls;*.xlsx;*.csv;*.pdf;*.tiff;*.rtf;*.m4a;*.mov;*.wmv;*.mpeg;*.mpg;*.wav;*.3gp;*.avi;*.m4v;*.mp4;*.mp3;*.qt;*.ppt;*.pptx;*.kml;*.xml;*.svg;*.webm;*.ogg;*.ogv
concrete.interface.panel.page_relations false
concrete.mail.method PHP_MAIL
concrete.mail.methods.smtp.server
concrete.mail.methods.smtp.port
concrete.mail.methods.smtp.username
concrete.mail.methods.smtp.password
concrete.mail.methods.smtp.encryption
concrete.mail.methods.smtp.messages_per_connection null
concrete.cache.enabled true
concrete.cache.lifetime 21600
concrete.cache.overrides false
concrete.cache.blocks false
concrete.cache.assets false
concrete.cache.theme_css false
concrete.cache.pages 0
concrete.cache.doctrine_dev_mode false
concrete.cache.full_page_lifetime default
concrete.cache.full_page_lifetime_value null
concrete.cache.full_contents_assets_hash false
concrete.cache.directory /Applications/XAMPP/xamppfiles/htdocs/application/files/cache
concrete.cache.directory_relative null
concrete.cache.page.directory /Applications/XAMPP/xamppfiles/htdocs/application/files/cache/pages
concrete.cache.page.adapter file
concrete.cache.levels.overrides.drivers.core_ephemeral.class \Stash\Driver\Ephemeral
concrete.cache.levels.overrides.drivers.core_filesystem.class Concrete\Core\Cache\Driver\FileSystemStashDriver
concrete.cache.levels.overrides.drivers.core_filesystem.options.path /Applications/XAMPP/xamppfiles/htdocs/application/files/cache
concrete.cache.levels.overrides.drivers.core_filesystem.options.dirPermissions 511
concrete.cache.levels.overrides.drivers.core_filesystem.options.filePermissions 438
concrete.cache.levels.expensive.drivers.core_ephemeral.class \Stash\Driver\Ephemeral
concrete.cache.levels.expensive.drivers.core_filesystem.class Concrete\Core\Cache\Driver\FileSystemStashDriver
concrete.cache.levels.expensive.drivers.core_filesystem.options.path /Applications/XAMPP/xamppfiles/htdocs/application/files/cache
concrete.cache.levels.expensive.drivers.core_filesystem.options.dirPermissions 511
concrete.cache.levels.expensive.drivers.core_filesystem.options.filePermissions 438
concrete.cache.levels.object.drivers.core_ephemeral.class \Stash\Driver\Ephemeral
concrete.cache.clear.thumbnails false
concrete.design.enable_custom true
concrete.design.enable_layouts true
concrete.log.emails 1
concrete.log.errors 1
concrete.log.spam false
concrete.log.queries.log 0
concrete.log.queries.clear_on_reload 0
concrete.jobs.enable_scheduling true
concrete.filesystem.temp_directory null
concrete.filesystem.permissions.file 438
concrete.filesystem.permissions.directory 511
concrete.email.enabled true
concrete.email.default.address [email protected]
concrete.email.default.name
concrete.email.form_block.address false
concrete.email.forgot_password.address null
concrete.email.forgot_password.name null
concrete.email.validate_registration.address null
concrete.email.validate_registration.name null
concrete.marketplace.enabled true
concrete.marketplace.request_timeout 30
concrete.marketplace.token null
concrete.marketplace.site_token null
concrete.marketplace.intelligent_search true
concrete.marketplace.log_requests false
concrete.external.intelligent_search_help true
concrete.external.news_overlay true
concrete.external.news true
concrete.misc.user_timezones false
concrete.misc.package_backup_directory /Applications/XAMPP/xamppfiles/htdocs/application/files/trash
concrete.misc.enable_progressive_page_reindex true
concrete.misc.mobile_theme_id 0
concrete.misc.sitemap_approve_immediately true
concrete.misc.enable_translate_locale_en_us false
concrete.misc.page_search_index_lifetime 259200
concrete.misc.enable_trash_can true
concrete.misc.app_version_display_in_header true
concrete.misc.default_jpeg_image_compression 80
concrete.misc.default_png_image_compression 9
concrete.misc.default_thumbnail_format auto
concrete.misc.basic_thumbnailer_generation_strategy now
concrete.misc.help_overlay true
concrete.misc.require_version_comments false
concrete.misc.access_entity_updated 1494854706
concrete.misc.latest_version 8.2.1
concrete.misc.do_page_reindex_check false
concrete.misc.modern_tile_thumbnail_fid 136
concrete.misc.modern_tile_thumbnail_bgcolor
concrete.misc.iphone_home_screen_thumbnail_fid 136
concrete.misc.favicon_fid 136
concrete.misc.login_redirect DESKTOP
concrete.theme.compress_preprocessor_output false
concrete.theme.generate_less_sourcemap true
concrete.updates.enable_auto_update_packages false
concrete.updates.enable_permissions_protection true
concrete.updates.check_threshold 172800
concrete.updates.services.get_available_updateshttp://www.concrete5.org/tools/update_core...
concrete.updates.services.inspect_updatehttp://www.concrete5.org/tools/inspect_update...
concrete.paths.trash /!trash
concrete.paths.drafts /!drafts
concrete.icons.page_template.width 120
concrete.icons.page_template.height 90
concrete.icons.theme_thumbnail.width 120
concrete.icons.theme_thumbnail.height 90
concrete.icons.file_manager_listing.handle file_manager_listing
concrete.icons.file_manager_listing.width 60
concrete.icons.file_manager_listing.height 60
concrete.icons.file_manager_detail.handle file_manager_detail
concrete.icons.file_manager_detail.width 400
concrete.icons.user_avatar.width 80
concrete.icons.user_avatar.height 80
concrete.icons.user_avatar.default /updates/concrete5-8.2.1_remote_updater/concrete/images/avatar_none.png
concrete.file_manager.images.use_exif_data_to_rotate_images false
concrete.file_manager.images.manipulation_library gd
concrete.file_manager.results 10
concrete.search_users.results 10
concrete.sitemap_xml.file sitemap.xml
concrete.sitemap_xml.frequency weekly
concrete.sitemap_xml.priority 0.5
concrete.accessibility.toolbar_titles false
concrete.accessibility.toolbar_large_font false
concrete.accessibility.display_help_system false
concrete.accessibility.toolbar_tooltips true
concrete.i18n.choose_language_login null
concrete.i18n.community_translation.entry_pointhttp://translate.concrete5.org/api...
concrete.i18n.community_translation.api_token
concrete.i18n.community_translation.progress_limit 60
concrete.i18n.community_translation.cache_lifetime 3600
concrete.i18n.community_translation.package_urlhttps://translate.concrete5.org/translate/package...
concrete.urls.concrete5http://www.concrete5.org
concrete.urls.concrete5_securehttp://www.concrete5.org
concrete.urls.newsflowhttp://newsflow.concrete5.org
concrete.urls.background_feed //backgroundimages.concrete5.org/wallpaper
concrete.urls.background_feed_securehttps://backgroundimages.concrete5.org/wallpaper...
concrete.urls.background_infohttp://backgroundimages.concrete5.org/get_image_data.php...
concrete.urls.videoshttps://www.youtube.com/user/concrete5cms/videos...
concrete.urls.help.developerhttp://documentation.concrete5.org/developers...
concrete.urls.help.userhttp://documentation.concrete5.org/editors...
concrete.urls.help.forumhttp://www.concrete5.org/community/forums...
concrete.urls.paths.menu_help_service /tools/get_remote_help_list/
concrete.urls.paths.site_page /private/sites
concrete.urls.paths.newsflow_slot_content /tools/slot_content/
concrete.urls.paths.marketplace.connect /marketplace/connect
concrete.urls.paths.marketplace.connect_success /marketplace/connect/-/connected
concrete.urls.paths.marketplace.connect_validate /marketplace/connect/-/validate
concrete.urls.paths.marketplace.connect_new_token /marketplace/connect/-/generate_token
concrete.urls.paths.marketplace.checkout /cart/-/add/
concrete.urls.paths.marketplace.purchases /marketplace/connect/-/get_available_licenses
concrete.urls.paths.marketplace.item_information /marketplace/connect/-/get_item_information
concrete.urls.paths.marketplace.item_free_license /marketplace/connect/-/enable_free_license
concrete.urls.paths.marketplace.remote_item_list /marketplace/
concrete.urls.background_url
concrete.white_label.logo
concrete.white_label.name false
concrete.white_label.background_image null
concrete.white_label.background_url false
concrete.session.name CONCRETE5
concrete.session.handler file
concrete.session.save_path null
concrete.session.max_lifetime 7200
concrete.session.cookie.cookie_path false
concrete.session.cookie.cookie_lifetime 0
concrete.session.cookie.cookie_domain false
concrete.session.cookie.cookie_secure false
concrete.session.cookie.cookie_httponly true
concrete.user.registration.enabled false
concrete.user.registration.type disabled
concrete.user.registration.captcha true
concrete.user.registration.email_registration false
concrete.user.registration.display_username_field true
concrete.user.registration.validate_email false
concrete.user.registration.approval false
concrete.user.registration.notification false
concrete.user.group.badge.default_point_value 50
concrete.user.username.maximum 64
concrete.user.username.minimum 3
concrete.user.username.allow_spaces false
concrete.user.password.maximum 128
concrete.user.password.minimum 5
concrete.user.password.hash_portable false
concrete.user.password.hash_cost_log2 12
concrete.user.password.legacy_salt
concrete.user.private_messages.throttle_max 20
concrete.user.private_messages.throttle_max_timespan 15
concrete.spam.whitelist_group 0
concrete.spam.notify_email
concrete.security.session.invalidate_on_user_agent_mismatch true
concrete.security.session.invalidate_on_ip_mismatch true
concrete.security.ban.ip.enabled true
concrete.security.ban.ip.attempts 5
concrete.security.ban.ip.time 300
concrete.security.ban.ip.length 10
concrete.security.misc.x_frame_options SAMEORIGIN
concrete.permissions.forward_to_login true
concrete.permissions.model simple
concrete.seo.tracking.code
concrete.seo.tracking.code_position top
concrete.seo.exclude_words a, an, as, at, before, but, by, for, from, is, in, into, like, of, off, on, onto, per, since, than, the, this, that, to, up, via, with
concrete.seo.url_rewriting 1
concrete.seo.url_rewriting_all false
concrete.seo.redirect_to_canonical_url 1
concrete.seo.canonical_url
concrete.seo.canonical_url_alternative null
concrete.seo.trailing_slash false
concrete.seo.title_format %2$s :: %1$s
concrete.seo.title_segment_separator ::
concrete.seo.page_path_separator -
concrete.seo.group_name_separator /
concrete.seo.segment_max_length 128
concrete.seo.paging_string ccm_paging_p
concrete.seo.canonical_ssl_urlhttp://extensi.io
concrete.statistics.track_downloads true
concrete.limits.sitemap_pages 100
concrete.limits.delete_pages 100
concrete.limits.copy_pages 10
concrete.limits.page_search_index_batch 200
concrete.limits.job_queue_batch 10
concrete.limits.style_customizer.size_min -50
concrete.limits.style_customizer.size_max 200
concrete.page.search.always_reindex false
concrete.editor.plugins.selected.0 undoredo
concrete.editor.plugins.selected.1 concrete5lightbox
concrete.editor.plugins.selected.2 specialcharacters
concrete.editor.plugins.selected.3 table
concrete.editor.plugins.selected.4 fontfamily
concrete.editor.plugins.selected.5 fontsize
concrete.editor.plugins.selected.6 fontcolor
concrete.editor.plugins.selected.7 tooltips
concrete.editor.concrete.enable_filemanager 1
concrete.editor.concrete.enable_sitemap 1
concrete.site eXtensi
concrete.version_db_installed 20170802000000
concrete.maintenance.version_job_page_num 278
GET Data empty
POST Data empty
Files empty
Cookies
cookiesDirective 1
Idea-880a5942 c873565e-cb6e-499f-8bcf-5651f72f38ce
__utma 111872281.72393834.1495103043.1503414051.1503414051.1
__utmz 111872281.1503414051.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
_ga GA1.1.72393834.1495103043
Session
_sf2_attributes Array ( [uGroups] => Array ( [1] => 1 ) )
_sf2_flashes Array ( )
_sf2_meta Array ( [u] => 1503995249 [c] => 1503995249 [l] => 0 )
Server/Request Data
UNIQUE_ID WaUlcMCoAWgAAEhEtU8AAAAE
HTTPS on
SSL_TLS_SNI localhost
SSL_SERVER_S_DN_C DE
SSL_SERVER_S_DN_ST Berlin
SSL_SERVER_S_DN_L Berlin
SSL_SERVER_S_DN_O Apache Friends
SSL_SERVER_S_DN_CN localhost
SSL_SERVER_I_DN_C DE
SSL_SERVER_I_DN_ST Berlin
SSL_SERVER_I_DN_L Berlin
SSL_SERVER_I_DN_O Apache Friends
SSL_SERVER_I_DN_CN localhost
SSL_VERSION_INTERFACE mod_ssl/2.4.25
SSL_VERSION_LIBRARY OpenSSL/1.0.2j
SSL_PROTOCOL TLSv1.2
SSL_SECURE_RENEG true
SSL_COMPRESS_METHOD NULL
SSL_CIPHER ECDHE-RSA-AES128-GCM-SHA256
SSL_CIPHER_EXPORT false
SSL_CIPHER_USEKEYSIZE 128
SSL_CIPHER_ALGKEYSIZE 128
SSL_CLIENT_VERIFY NONE
SSL_SERVER_M_VERSION 3
SSL_SERVER_M_SERIAL 00
SSL_SERVER_V_START Oct 1 09:10:30 2004 GMT
SSL_SERVER_V_END Sep 30 09:10:30 2010 GMT
SSL_SERVER_S_DN CN=localhost,O=Apache Friends,L=Berlin,ST=Berlin,C=DE
SSL_SERVER_I_DN CN=localhost,O=Apache Friends,L=Berlin,ST=Berlin,C=DE
SSL_SERVER_A_KEY rsaEncryption
SSL_SERVER_A_SIG md5WithRSAEncryption
SSL_SESSION_RESUMED Initial
HTTP_HOST localhost
HTTP_CONNECTION keep-alive
HTTP_UPGRADE_INSECURE_REQUESTS 1
HTTP_USER_AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36
HTTP_ACCEPT text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
HTTP_ACCEPT_ENCODING gzip, deflate, br
HTTP_ACCEPT_LANGUAGE pl,en-GB;q=0.8,en;q=0.6
HTTP_COOKIE cookiesDirective=1; Idea-880a5942=c873565e-cb6e-499f-8bcf-5651f72f38ce; __utma=111872281.72393834.1495103043.1503414051.1503414051.1; __utmz=111872281.1503414051.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); _ga=GA1.1.72393834.1495103043
PATH /usr/bin:/bin:/usr/sbin:/sbin
DYLD_LIBRARY_PATH /Applications/XAMPP/xamppfiles/lib
SERVER_SIGNATURE
SERVER_SOFTWARE Apache/2.4.25 (Unix) OpenSSL/1.0.2j PHP/7.0.18 mod_perl/2.0.8-dev Perl/v5.16.3
SERVER_NAME localhost
SERVER_ADDR ::1
SERVER_PORT 443
REMOTE_ADDR ::1
DOCUMENT_ROOT /Applications/XAMPP/xamppfiles/htdocs
REQUEST_SCHEME https
CONTEXT_PREFIX
CONTEXT_DOCUMENT_ROOT /Applications/XAMPP/xamppfiles/htdocs
SERVER_ADMIN [email protected]
SCRIPT_FILENAME /Applications/XAMPP/xamppfiles/htdocs/index.php
REMOTE_PORT 59131
GATEWAY_INTERFACE CGI/1.1
SERVER_PROTOCOL HTTP/1.1
REQUEST_METHOD GET
QUERY_STRING
REQUEST_URI /
SCRIPT_NAME /index.php
PHP_SELF /index.php
REQUEST_TIME_FLOAT 1503995248.675
REQUEST_TIME 1503995248
Environment Variables empty
Registered Handlers
0. Concrete\Core\Error\Handler\ErrorHandler
1. Concrete\Core\Error\Handler\JsonErrorHandler
extensi replied on at Permalink Reply 1 Attachment
extensi
Attached php error log
extensi replied on at Permalink Reply
extensi
Managed to fix it myself

IF database.php will use server localhost - everything will fail
Change to
'server' => '127.0.0.1',

to fix it
victorcis replied on at Permalink Reply
Hi,

PM Sent. Please check and get back.

Thanks,
Victor