Need Troubleshooting Help - Our C5 Install Appears Broken
A couple weeks ago, a few bizarre things started happening: our forms stopped sending us emails, our RSS feed on the RSS reader block stopped working, the news items in the C5 splash screen stopped showing items from the C5 marketplace and we don't have access to add on updates. I have attached screenshots showing two of these.
It seems like something may be wrong with the path of our C5 install but I don't know how to check that or fix that. We really need these items to start working again ASAP.
Please let me know if you can help with this.
Besides, it's recommended to use 5.7, since it works with newer technologies. In this case, you'd have to completely re-build the site.
I could look into this for you and evaluate what needs done.
I've had a couple clients who's web host upgraded their PHP, and had identical problems.
Even if that's not the case, it could possibly be a database problem, which might be an easy fix.
Which is why I think recommending a new site is very premature. It's a bit like telling someone with a flat tire they need to buy a new car.
You can find out a lot about your PHP version by logging in as admin and going to /index.php/dashboard/system/environment/info/
My guess is that something in your PHP configuration has changed. Specifically, I suspect that your host may have disabled the ability to open remote urls as files, namely the C5 marketplace. If you can, check the value of "allow_url_fopen" in your php.ini. Probably the easiest way to do that is to upload a php file like this
and run it in your browser. It should tell you everything you ever wanted to know and lots that you didn't.
Looking at the attached 2 images it's very difficult to state the exact reason. Please add me over Skype: dave.citytech such that I am able to assist you the best.