Need Troubleshooting Help - Our C5 Install Appears Broken

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We need someone to help us troubleshoot a problem we are having with our C5 website. We have had this site for nearly 3 years and nothing like this has occurred before.

A couple weeks ago, a few bizarre things started happening: our forms stopped sending us emails, our RSS feed on the RSS reader block stopped working, the news items in the C5 splash screen stopped showing items from the C5 marketplace and we don't have access to add on updates. I have attached screenshots showing two of these.

It seems like something may be wrong with the path of our C5 install but I don't know how to check that or fix that. We really need these items to start working again ASAP.

Please let me know if you can help with this.

Kandi

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PineCreativeLabs replied on at Permalink Reply
PineCreativeLabs
It's possible that your web host may have upgraded to a new version of PHP, in which case it could cause a lot of these issues.

Besides, it's recommended to use 5.7, since it works with newer technologies. In this case, you'd have to completely re-build the site.

I could look into this for you and evaluate what needs done.
TMDesigns replied on at Permalink Reply
TMDesigns
I don't think a php upgrade would cause this as you would get different errors.
TooqInc replied on at Permalink Reply
TooqInc
I also don't think telling someone they need to rebuild "because 5.7" is really necessary either. The 5.6 branch should be fine for some time to come for most people.
PineCreativeLabs replied on at Permalink Reply
PineCreativeLabs
It's difficult to tell for sure without looking at the environment info, and seeing how their site behaves.

I've had a couple clients who's web host upgraded their PHP, and had identical problems.

Even if that's not the case, it could possibly be a database problem, which might be an easy fix.
TooqInc replied on at Permalink Reply
TooqInc
"It's difficult to tell for sure without looking at the environment info"

Which is why I think recommending a new site is very premature. It's a bit like telling someone with a flat tire they need to buy a new car.
TMDesigns replied on at Permalink Reply
TMDesigns
I don't think a php upgrade would cause this as you would get different errors.
Gondwana replied on at Permalink Reply
Gondwana
There are cases of folks having problems with php7 in these forums. It's unlikely that a host would have switched the default to php7, but could be worth checking.
jero replied on at Permalink Reply
jero
It's unlikely to be a PHP7 upgrade, because your site wouldn't even get that far with PHP7. concrete 5.6 is happy with any version of PHP >=5.2.4 (https://www.concrete5.org/documentation/background/system_requirements) and It's certainly happy with the latest PHP 5.6 versions - I have sites running on various different flavours

You can find out a lot about your PHP version by logging in as admin and going to /index.php/dashboard/system/environment/info/

My guess is that something in your PHP configuration has changed. Specifically, I suspect that your host may have disabled the ability to open remote urls as files, namely the C5 marketplace. If you can, check the value of "allow_url_fopen" in your php.ini. Probably the easiest way to do that is to upload a php file like this

<?php
phpinfo();


and run it in your browser. It should tell you everything you ever wanted to know and lots that you didn't.

You
DaveLorry replied on at Permalink Reply
Hi Kandi,

Looking at the attached 2 images it's very difficult to state the exact reason. Please add me over Skype: dave.citytech such that I am able to assist you the best.