Access Denied - 5.7.5.12

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I've been asked by a client to have a look at their website that has stopped letting them edit anything. I'm not familiar with Concrete5 so I'm hoping someone here can point me in the right direction.

When you log in and click on the settings gear icon or anything else, all I see if Access Denied or it just redirects me to the live site.

They're running version 5.7.5.12 and PHP 5.6

Where should I look?

UPDATE: I just did a blank install of version 5.7.5.12 on our own development server and I'm getting the same errors. Is there a known issue with this version?

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hutman replied on at Permalink Reply
hutman
If you can login and go to the Dashboard -> Reports -> Logs are you seeing any errors about the IP address changing?
NewfoundMarketing replied on at Permalink Reply
When I click on the Dashboard icon all it says is Access Denied. :(
hutman replied on at Permalink Reply
hutman
If you navigate to /index.php/dashboard/reports/logs it should prompt you to login and then take you to that page so you can see if those errors are there.
NewfoundMarketing replied on at Permalink Reply
Thanks!
Exception Occurred: /var/www/vhosts/naia.ca/httpdocs/concrete/src/View/View.php:98 include(/var/www/vhosts/naia.ca/httpdocs/concrete/themes/naia/elements/header.php): failed to open stream: No such file or directory (2)

So that's something to look for now...

UPDATE: I found a copy of the /naia/ folder in /application/themes/ so I just made a copy of it to /concrete/themes/ and that fixed that error. Next up I disabled IP checking and I think we're good to go! Thanks so much.
hutman replied on at Permalink Reply
hutman
I'm glad that your site is functioning again but please be aware that if you update concrete5 your theme will be lost because the entire concrete directory is either replaced or disregarded upon updating.