Access Denied on all of site

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I'm hoping someone can help me,
I'm completely baffled.
My client's site was working just fine, then we ran into issues with the server it was giving 504 error, but this was fixed by the host and all was fine again.
Then out of the blue today, every concrete5 page has an access denied.
I switched RewriteEngine Off, but still have Access Denied on Dashboard page.
I can't login and I have no clue how to fix this.

(PS. nothing was changed to the code or any updates made, the site just stopped working)

Any help would be greatly appreciated

junebird
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ConcreteOwl replied on at Permalink Reply
ConcreteOwl
What version of concrete are you actually using, I see you used the 5.6.3.4 tag.
What version of PHP is your server running.
How big is your database file (in MB's)
Have you optimised your database..
junebird replied on at Permalink Reply
junebird
Im running 5.6.3.4
PHP5.6
0.0mb on the SQL databases.
I haven't optimized the database.
Surely the database should not be 0.0mb?
How would that even happen?
ConcreteOwl replied on at Permalink Best Answer Reply
ConcreteOwl
Ask your hosts to restore your database, your correct it should not be 0.0MB
junebird replied on at Permalink Reply
junebird
Thanks so much for pointing it out to me to check the database size, I was so busy looking at pretty URL's and php versions that it didn't occur to me the database might be empty.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
Your welcome, I hope they fix it for you..
junebird replied on at Permalink Reply
junebird
So they say I must ignore the size the cpanel says because the database size is actually 48mb even though it shows 0.0mb in cpanel.
Now I'm really at a loss, I have no idea where to go from here.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
If you want me to load your files and database to my development server I will need access to the cPanel so I can grab copies of both.
If you are happy for me to do that, private message me with the cPanel address and the login details.
Please do not post that info on this forum, only by private message.
junebird replied on at Permalink Reply
junebird
Thanks so much!
I'll do that, just need to get the updated details, they've been reset now.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
Out of curiosity I just checked my hosts cPanel database reported sizes and they are all agreeing with the actual database sizes?
junebird replied on at Permalink Reply
junebird
So I just checked as well, as I have another concrete5 site that is with the same host, and it also shows as 0.0mb, only once you download the back up do you actually see the size in your download window.
Im just so confused, how does a website just stop working overnight when no one has touched it.
I'm just waiting on the client to send me the new details and I'll send them to you.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
I have your private message now and I will report back when I have finished..
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
Am I right in my assumption that this site is a mix of html pages and you are using concrete for the blog and e-commerce pages only?
I was unable to download a zipped copy of the site because the cPanel file manager zip archive utility kept failing, I have therefore grabbed copies of the individual files and folders and I think I have it all now.
Your servers 'Afrhosts Backups' system is unresponsive in the management section and is churning out daily 'Home' backups which is eating into your disc space allowance, you should ask them to look into this.
I will continue looking into the errors now that I have it loaded to my dev. server...
junebird replied on at Permalink Reply
junebird
Yes that's right, only blog and ecommerce is concrete5.
I've also noticed that trying to download a full backup fails, I just thought it was bad internet connection on my part.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
Your server is crashing for a pastime, just clicking on any link causes the site to crash.
I have established an ftp connection but the download speed is pathetically slow.
I have the site almost working on my dev server so I think I will load it all to one of my spare domains so you can advice me further.
I will PM you the login details to the site when I have completed the upload..
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
PM sent with login details..
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
All fixed now, I have PM'd the new file and database archive download links to you.
ConcreteOwl replied on at Permalink Reply
ConcreteOwl
All files have now been cleared from my spare domain.