Blank home page

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All of a sudden, my home page that I was working on is blank….
I've tried to refresh, clear history….

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Adreco replied on at Permalink Reply
Adreco
Hi Charmcello,
Do you have a URL for us to take a peek at?

Adrian
Arvixe Web Hosting / Concrete5 Community Liaison |
http://www.arvixe.com/concrete5_hosting.....................
charmcello replied on at Permalink Reply
hollisteradventist.org

My browser is Safari.
Mnkras replied on at Permalink Reply
Mnkras
It looks like there is a PHP error as the page isn't rendering, this is normally caused by either some bad code in an addon/theme, or some files on the server were moved/changed/deleted.
charmcello replied on at Permalink Reply
I did not change anything in the directory. So maybe I should contact support for the theme? It's the Fundamental theme - I just bought it this morning.

Now that I think about it, this happened right after I got a weird error while trying to edit the header block.
charmcello replied on at Permalink Reply
How do I contact support for a Theme?
mhawke replied on at Permalink Reply
mhawke
Go back to the marketplace page for the theme and click the "Get Help" link however you might want to try something first.

"500 server error" usually means that the server is not allowed to serve up the file.

When I look at the Fundamental demo page, the next line is
<link rel="stylesheet" type="text/css" href="/application/files/cache/css/fundamental/main.css"></link>

This is the first call to the 'application' folder so I would make sure the permissions are correct on the applications folder. You can either use your hosts Control Panel -> File Manager to access the file structure and set permissions to 755 or Filezilla can do this as well.
charmcello replied on at Permalink Reply
I checked the permissions before I started. Could they have gotten changed by something I did in the editing interface?
mhawke replied on at Permalink Reply
mhawke
I had a look at previous support discussions on the Fundamental page and it seems 5.7 has a bug in the caching scheme so you need to turn off the caching inside C5's dashboard.

http://www.concrete5.org/marketplace/themes/fundamental/support/bla...

A while ago, I posted a bug report on something similar and Andrew says they are working on it but I think it still exists:

http://www.concrete5.org/developers/bugs/5-7-2-1/cache-permissions-...
charmcello replied on at Permalink Reply
How do I turn off caching? I don't know how to access my dashboard since everything is blank on my homepage. Btw it's not an intermittent problem - it went blank and I haven't been able to bring it back up no matter how many times I've refreshed or restarted the browser.
mhawke replied on at Permalink Reply
mhawke
Try going directly to the Cache page on the dashboard here:

http://www.hollisteradventist.org/index.php/dashboard/system/optimi...
charmcello replied on at Permalink Reply
I'm having the worst luck today. I clicked that link, got a login screen. It won't take my login and password. I asked for a reminder, but haven't seen anything show up in my inbox yet. I assume this is the login/password I always use to edit my website??
mhawke replied on at Permalink Best Answer Reply
mhawke
Yes, that should be the same username and password you have been using already. It's possible the root problem is halting some of the underlying procedures needed to complete the login.

Do you have access to your site via Filezilla or your host's Control Panel -> File manager? If so, try deleting the files INSIDE the 'application/files/cache' folder (leaving an empty 'cache' folder in place)
charmcello replied on at Permalink Reply
I deleted the contents of the cache folder and now my website is back again. Thank you!

I still can't sign on to my website. I can log in to my Concrete5 account. My username and password for my website should be the same.
mhawke replied on at Permalink Reply
mhawke
Logging into your concrete5.org account is not the same as logging into your website. Your website's initial username should be 'admin' which is not a valid username for your concrete5.org account.
charmcello replied on at Permalink Reply
That worked! I've written that down so I won't forget. I had too many usernames and passwords floating around for the various aspects of this one website to remember. Looks like I'm up and running again. Thanks so much for your help!
mhawke replied on at Permalink Reply
mhawke
In my browser, I get the following error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

This shows up right after this line:
<link rel="stylesheet" href="/packages/fundamental/themes/fundamental/css/normalize.css"/>

What file is being called right after this line?
charmcello replied on at Permalink Reply
Not sure how to reply?