Cannot Get to Login/Dashboard Page - This webpage has a redirect loop

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For the life of me, I cannot get back to my Concrete5 login/dashboard for one of my sites.

The website is uniquetouchtm.com, and I had it set up so that I could login at this address uniquetouchtm.com/login.

Now, neither that addres nor the uniquetouchtm.com/index.php/login will work. I just keep getting redirect loop errors. It worked a few days ago . . . I haven't logged in for a few days, but I did notice that webhostinghub (where I'm hosting my site) looks totally different. I had to put in a trouble ticket (with webhostinghub.com) for another site I take care of because something got messed up on a virtual server (and shut down that website). Could that be the issue here, even though the site works?

Same issue in both Firefox and Chrome so far. I even cleared browsing data, etc. for Chrome, but that didn't help.

Any ideas?

By the way, I'm running this on Concrete 5.7.3.1.

JennyDillBrown
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JennyDillBrown replied on at Permalink Reply
JennyDillBrown
So, weird thing: I just looked at my application installs on my cPanel, and it would seem that Concrete5 is not installed anymore. Not sure how that happened. Uhhhh . . . maybe that's the issue?

I probably can't just re-install C5 in that same directory without wiping out my site, can I? What the what!? This is bizarre. I can't even explain this.
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
If C5 is gone, though, would the site even work!? Or, would that mean I just can't login?
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
If I look in the FTP, though, it looks like all the files are there. I'm officially stumped.
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
I have a dev site, too. uniquetouchtm.com/dev

It would appear that Concrete 5 is still installed in that one (based on my Application Installs in my cPanel), but I still can't login on that site, either.
spelunk68 replied on at Permalink Reply
spelunk68
Godaddy had a similar issue when they upgraded Apache, the following resolved the issue in .htaccess (make sure to backup your .htaccess first) and add the following to your .htaccess and see if it helps...

# -- concrete5 urls start --
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^(default.htm)/?$ index.php
RewriteRule ^(default.html)/?$ index.php
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$http://%{HTTP_HOST}/index.php/$1... [L]
</IfModule>

This is not my solution, credit to anedix in this thread...
http://www.concrete5.org/community/forums/installation/site-down-wi...

If they upgraded recently like you say they may have updated Apache too.
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
That doesn't seem to be the answer. It took out the home page on the website, instead, and still no concrete 5 access.

Webhostinghub is blaming my concrete5 installation.
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
BTW, here is the .htaccess code that I currently have in place:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME}/index.html !-f
RewriteCond %{REQUEST_FILENAME}/index.php !-f
RewriteRule . index.php [L]
</IfModule>


I got this code as a result of a prior Concrete5 forum post of mine.
spelunk68 replied on at Permalink Reply
spelunk68
I just remember having a similar issue when I was with Godaddy, have my own WHM hosted server now so my sites are in my own hands, I was hoping it would help you as well. I would check further down in that thread I linked, I think the redirect issue you are having has something to do with the mod rewrite function, but I am not an expert. Sorry it did not help.
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
I've been trying to log back into the Concrete5 community to thank you for
your help, but it seems they have rendered my account inactive. So, I'm
trying to do this via email instead, now. So bizarre.

I still haven't figured this out this issue. I'd love to hear more ideas if
anybody has any!

[image: Jenny-Brown-signature.png (181×61)]
http://littlenutternuts.blogspot.com...
http://jennybrowndesign.blogspot.com...
http://dilltobrown.blogspot.com/...

"Life moves pretty fast. If you don't stop and look around once in a while,
you could miss it."—Ferris Beuller
JennyDillBrown replied on at Permalink Reply
JennyDillBrown
Thank you for your help on this! Even though you didn't have the exact answer, I think you helped me realize that what happened was largely due to some sort of upgrade with webhostinghub.com.

I ended up having to reinstall Concrete5 and restore a backup of a previous version of my site. For some reason, when webhostinghub upgraded, it removed my Concrete5 installation and really whacked some stuff out.

It all seems to be fine, now, even though Webhostinghub.com pointed the finger back to Concrete5. I don't know exactly what happened, but I know what fixed it, at least.
spelunk68 replied on at Permalink Reply
spelunk68
Great! I am happy it is resolved now.