Can't empty the Trash


I have an issue on a site (running on v5.7.5.13) whereby I can't empty the Trash (in Dashboard -> Full Sitemap), or delete any pages in the Trash individually.

If I try to do either, I get the 'delete pages' modal window appearing, the progress bar appears for about half a second, then is replaced with this error:

{"error":{"message":"An error occurred while processing this request."},"errors":["An error occurred while processing this request."]}

Each time I try either, nothing gets deleted, and I get the following log entry:

Page "" at path "/!trash/1710" deleted


Anyone else seen this?

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MrKDilkington replied on at Permalink Reply
Hi drbiskit,

Were you able to successfully empty trash before?
drbiskit replied on at Permalink Reply
Hi MrKDilkington - To be honest I haven't ever actually tried to do it before. I inherited the site from another developer so I will try to find out if they ever did it successfully.
drbiskit replied on at Permalink Best Answer Reply

I've now managed to empty the Trash. It appears there was an issue with a number of pages in the trash that was stopping them being deletable. I'm not sure quite what yet, but I think it might possibly be pages with versions that hadn't been approved. I had to go into the database to remove the offending pages (from the 'Collections' table). Once all were removed from the db, I could successfully empty the Trash.

Still trying to work out exactly what the issue was with the offending pages. Will update this if/when I find out the reason.

Marking this as best answer in case anyone else has this issue.
c5dragon replied on at Permalink Reply
You can open the trash and delete the individual items.
- What you already tried.
drbiskit replied on at Permalink Reply
Hi c5dragon - Thanks for your message, but I'm not able to do that - as mentioned above in original post and just to confirm that I can't empty the trash, or delete pages in the trash individually.