Concrete5, cannot do a "backup" from the Dashboard

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I can no longer do a backup through the dashboard but it was working a month ago. All I am getting is a message that the "server encountered an error"

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bbeng89 replied on at Permalink Reply
bbeng89
Hm, have you double checked that the /files directory has write permissions? I believe it just needs to be 755. If it doesn't have the correct permissions you probably won't be able to upload files either, so do you know if file uploads are working?
nicolechung replied on at Permalink Reply
I'm not having any problems uploading files.
5fly replied on at Permalink Reply
5fly
Anything in your error logs? :)
JohntheFish replied on at Permalink Reply
JohntheFish
As your database grows with page statistics, logs, page histories etc, it grows too big for a backup to complete within the alloted resources for a web page.

For more explanation and to manually backup a database, see:
http://www.concrete5.org/documentation/how-tos/developers/backup-a-...

To backup database and files from within the dashboard, have a look at:
http://www.concrete5.org/marketplace/addons/backup-voodoo/...
nicolechung replied on at Permalink Reply
Hm that sounds about right. It's just before my clients could back up themselves but now I have to do it via phpMyAdmin for them.