File Manager Does Not See Files in the /files/incoming folder?

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Greetings all,
I'm working a new site. I've usually FTP multiple images into the /files/incoming folder then use the Add from Incoming option in file manager to import.

However, on this new site - file manager indicates there are no files in that folder - although I just uploaded them and double checked via FTP that they are sitting there - standard old .jpg files. See screenshots attached.

# concrete5 Version
5.6.3.1

# concrete5 Packages
Bold And Beautiful (2.4.3), Elements (1.0.1), Iframe (1.0), Sortable Fancybox Gallery (1.17), tnSpacer (1.3).

# concrete5 Overrides
languages/he_IL, languages/sv_SE, languages/es_MX, languages/ro_RO, languages/da_DK, languages/nl_NL, languages/el_GR, languages/fi_FI, languages/ar, languages/nb_NO, languages/tr_TR, languages/ru_RU, languages/es_PE, languages/fr_FR, languages/zh_CN, languages/sl_SI, languages/it_IT, languages/pt_PT, languages/es_ES, languages/ja_JP, languages/fa_IR, languages/de_DE, languages/cs_CZ, languages/es_AR, languages/vi_VN, languages/sk_SK, languages/zh_TW

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off

# Server Software
Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1g mod_bwlimited/1.4

# Server API
cgi-fcgi

# PHP Version
5.3.29

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, enchant, ereg, exif, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, session, SimpleXML, snmp, soap, sockets, SourceGuardian, SPL, SQLite, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 600
max_input_vars - 5000
memory_limit - 128M
post_max_size - 64M
safe_mode - Off
safe_mode_exec_dir - /usr/local/php/bin
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 200M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH

2 Attachments

ssnetinc
View Replies:
pvernaglia replied on at Permalink Reply
pvernaglia
Check your file permissions on the incomming folder, it is probably not readable by C5
ssnetinc replied on at Permalink Reply
ssnetinc
Folder is set to 755 (the same as the other folders under /files/ - should it be something else and should not have concrete set it to the correct permissions during install?

The individual files were set to 644 (which is normal) but I reset them to 755 - no luck - concrete still can't see them. Could this possibly be because I don't have the domain name pointed to the server yet so I'm working off an IP address to access the site?