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Stopped working, breaks the page

Permalink Browser Info Environment November 18, 2015 at 12:15 PM

I was getting ready for publishing a site: cleared cache (just to be sure, had been of) and put caches on, ran automated jobs

After that the Background Image Slideshow add-on on home page stopped working. It does not show the animation or either of the (there is only two) images. And page can't be edited anymore. After clicking the ”pen”, area borders and name tags can be seen – but they do nothing! Nothing can be selected, edited or add.

When I uninstall the add-on and clear cache, page works normally again. But after reinstalling the add-on and inserting it on the page the same happens again.

This happens using Mac Crome and Firefox
I don't know what to try next. Help...?

Type:	Pre-Sale
Status:	In Progress

soupmedia replied on Nov 18, 2015 at 5:14 pm Permalink Reply

Hi Paivik,

Please try disabling the Compress JS/CSS options in your site optimisation settings. It seems that the compression is causing the plugin to fail.
I'm looking into this now and will get back with a proper fix.

soupmedia replied on Nov 18, 2015 at 7:40 pm Permalink Reply

Paivik, a small update.

I'm still working on a proper fix, but if you disable JSS and CSS caching
(not compression as mentioned earlier) the plug in should work fine.
There is something weird going on with C5's script caching and I'm digging
through the code now...
I'll let you know as soon as I work out whats going on.

Regards,
*Nathan Reid*

*e *nathan@soupmedia.com.au
*m* 0401 843 411
*w*http://www.soupmedia.com.au

This mail is intended for the sole use of the addressee(s) and may contain
confidential or privileged information. You are notified that any use or
dissemination of this communication is strictly prohibited. If you have
received this in error please notify sender by return email.

PaiviK replied on Nov 19, 2015 at 2:03 am Permalink Reply

Thank you for your quick reply!

Disabling JS/CSS cache did help, add-on now works and the page can be edited.
But now the text-box "Edit Background Image Slideshow" stays visible after editing and publishing!
I look forward your "proper fix".

Btw: This did resolve an issue I have has with another add-on after putting cache on! And earlier I had problems with yet another add-on for the same reason.

Päivi

PaiviK replied on Nov 29, 2015 at 8:11 am Permalink Reply

Any news? I can't use this add-on until it's fixed.

PaiviK replied on Nov 29, 2015 at 8:11 am Permalink Reply

Any news? I can't use this add-on until it's fixed.

soupmedia replied on Nov 29, 2015 at 10:50 pm Permalink Reply

Hi Paivik,

Sorry for the delay in getting back to you on this. I've tried
unsuccessfully to replicate the problem.

The code I use to check if the page is in edit mode is the same as the code
used in the core Youtube and Google Maps blocks.
Can you please try put either of those blocks on the page and see if that
has the same issue for you?

Other than that, please try clearing the cache and refreshing the page and
let me know if that worked.

Regards,
*Nathan Reid*

*e *nathan@soupmedia.com.au
*m* 0401 843 411
*w*http://www.soupmedia.com.au

This mail is intended for the sole use of the addressee(s) and may contain
confidential or privileged information. You are notified that any use or
dissemination of this communication is strictly prohibited. If you have
received this in error please notify sender by return email.

PaiviK replied on Nov 30, 2015 at 7:01 am Permalink Reply

I have cleared cache and refreshed the page several times. That's the first thing I do, when I have problems. Does not help here.

This is so strange. I sent you email.

PaiviK replied on Dec 1, 2015 at 2:34 am Permalink Reply

THANK YOU, now everything is working fine!

soupmedia replied on Dec 1, 2015 at 2:40 am Permalink Reply

You're welcome.

I'll update the marketplace files now...

Regards,
*Nathan Reid*

*e *nathan@soupmedia.com.au
*m* 0401 843 411
*w*http://www.soupmedia.com.au

This mail is intended for the sole use of the addressee(s) and may contain
confidential or privileged information. You are notified that any use or
dissemination of this communication is strictly prohibited. If you have
received this in error please notify sender by return email.

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