Q: How can I set the block template or create my own?
A: Please see this article which explains more.
Q: The Bounce Box is being displayed behind elements on my site (such as the navigation menu or main body).
A: This is relatively rare, but if your custom theme contains elements with "unfriendly" z-index values or absolute positioning, it may clash. Not to worry, just submit a support request and include a link to your page where the block has been installed and we'll help solve it.
Please read this page on our website for more details.
Please check our Twitter page for latest news.
We generally respond to all support enquiries within 1 business day (often within a few hours). I stand behind all my Concrete5 add-ons & themes and want to ensure you have complete satisfaction. Please note, there are some occasions where I'll be away from my computer for a longer period (such as Xmas holidays), but I will always post news about this on Twitter so you can stay up-to-date.