Sorry, purchased in error. Could I get a refund please?

Permalink Browser Info Environment
Hi

Was really looking forward to using this addon on our site, but I purchased this on Saturday then upgraded our site to C5 5.7 on Sunday and unfortunately see that this addon is not compatible with 5.7.

I'm really sorry for the inconvinience, but can I request a refund please?

Keep up the good work.

Many thanks,
Anthony

Type: Pre-Sale
Status: In Progress
stuntman
View Replies:
stuntman replied on at Permalink Reply
stuntman
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
jb1 replied on at Permalink Reply
jb1
Hi Anthony,
Please keep in mind our marketplace listing is very clear about the versions of C5 that it's compatible with. There are currently no "clean" upgrade path options from 5.6 to 5.7, so I'm not sure how you did that - I'm guessing it would have been a clean install or perhaps just migrated basic content.

There are zero add-ons in the marketplace that are compatible with both 5.6.x and 5.7.x due to the hugely different code architecture. And out of the hundreds of add-ons for 5.6.x, relatively few exist for 5.7.x yet, so you will likely find a lot of extended functionality (outside the core) is missing.

I personally haven't built any sites using 5.7 yet as I'm waiting for the 3rd party developer support to improve. My suggestion is to stick with 5.6 for now. With that in mind, please confirm if you'd like to go ahead with the refund or if you will still use the license (even on another site)?

Regs,
JB
stuntman replied on at Permalink Reply
stuntman
Thank you and yes please, I would like a refund.

Many thanks,
Anthony
jb1 replied on at Permalink Reply
jb1
Hi

I have already sent you the refund.

JZ
stuntman replied on at Permalink Reply
stuntman
Thank you.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.3.1
Version Installed - 5.7.3.1
Database Version - 20150109000000

# concrete5 Packages
Long Story Short (0.9.9.9), Under Construction (0.9.0).

# concrete5 Overrides
languages/ja_JP, languages/fr_FR, languages/de_DE, languages/sv_SE, languages/el_GR, languages/sl_SI, languages/ru_RU, languages/tr_TR, languages/da_DK, languages/fi_FI, languages/it_IT, languages/nl_NL

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.9 (Unix)

# Server API
cgi-fcgi

# PHP Version
5.5.20

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt, mhash, mssql, mysql, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, pspell, readline, recode, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 64M
sql.safe_mode - Off
upload_max_filesize - 64M
ldap.max_links - Unlimited
mssql.max_links - Unlimited
mssql.max_persistent - Unlimited
mssql.max_procs - Unlimited
mssql.textlimit - Server default
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

Click below to request a refund for License #7767979. Currently unassigned.
Created on Apr 29 2015 at 4:37 pm
.