Server cannot find the page

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I've installed it, but when I activate it for the Authorize.net page, I can't even open the page through the Sitemap. I get this error message:

404 Not Found
The server can not find the requested page:

allcomm21-osd.com/quick-links2/pay-my-bill (port 443)
Please alert this site's webmaster.

No other pages are affected.

I'm not sure where to put the autonav templates you included, or if that would make any difference. I'm using the add-on theme Elegancia, and there's no autonav folder inside the theme. So I put your templates in the overall Concrete folder and in the updates/Concrete folder I just installed a month ago.

Every time I've tried something, I've cleared the cache and emptied the browser cache. Nothing.

Type: Discussion
Status: New
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jbx replied on at Permalink Reply
jbx
Hi there,

sorry you're having trouble. Could you possibly pm me your login info, so that I can take a closer look.

The link you posted doesn't seem to work with or without https.
Also, your site only seems to be available on http, so maybe you still need to configure cPanel to allow your site to be available on https?

If you can send me your login info, then I can try and debug further.

Thanks,

Jon
evavra replied on at Permalink Reply
evavra
Was a solution found for this? I'm having the same problem and have been reading through the discussions, and none of the suggested actions have resolved my issues yet. I can see by your postings that you've offered a lot of prompt response, which I'm sure is appreciated for a free add-on. Thanks!

Here are my specs:

- Two pages using the Force SSL and Authorize.net addons were working fine until I pointed my client's domain name to C5 site. All other pages (not using Force SSL) are working normally and are accessible.

- If I logged into the site using the temporary IP address initially assigned by C5, I could access those pages to view and edit. However, if I logged on using the URL with the domain name, then those same pages were inaccessible -- even if I tried to access the page via the Full Sitemap.

- This site is running on 5.5.2

- I already uninstalled and reinstalled the Force SSL addon. Cleared cache multiple times.
- I already experimented with the site.php -- with and without the BASE_URL edits that some have suggested in other discussions. Adding "https..." did not help.
- I tested the DNS and pages usinghttp://tools.pingdom.com/fpt/. According to those results, the DNS seems to be configured properly.
- When I enabled Pretty URLs, that seemed to complicate matters, so I disabled Pretty URLs immediately.

For now, the pages are editable and viewable to the public using these URLs:
https://66.147.244.178/~slofrien/index.php/register1/...
and
https://66.147.244.178/~slofrien/index.php/confirmation/...

These same pages show 404 errors and are not viewable or editable using these URLs:
http://slofriendlysoccer.com/index.php/register1/...
https://slofriendlysoccer.com/index.php/register1/...
or
http://slofriendlysoccer.com/index.php/confirmation/...
https://slofriendlysoccer.com/index.php/confirmation/...

Many thanks,
evavra
jbx replied on at Permalink Reply
jbx
Hi evavra,

The first thing worth mentioning is that if you get a 404 error, then the issue is with your hosting setup. It looks like maybe SSL isn't correctly configured on your domain name and it is only working n the temporary domain via the IP address. Get in touch with bluehost, from what I have seen their support is pretty good.

Then you will need to uninstall and reinstall ForceSSL again. This time, make sure you are using your domain name and not the temporary IP based address when you do it. When ForceSSL is installed it stores the domain you are using in the config file and will only operate on that domain name.

If you're still having trouble after this, then drop me a pm with your C5 admin login and access details to phpMyAdmin and I'll get it sorted for you :)

Oh, and you have a rather weird looking image tag in the head of your page... Not sure this should be there... :)

Let me know how you get on!

Jon
evavra replied on at Permalink Reply
evavra
Thanks for your reply. I spent some time with BlueHost support yesterday and we made some progress. Today I'll do the uninstall/reinstall of Force SSL as you instructed and hopefully that will resolve things completely.

I appreciate the heads-up on the header. The site is not public quite yet, so there are a few loose ends to tie once the organizers green light everything.

I'll report back later on the reinstall. Thanks for your help!

evavra
evavra replied on at Permalink Reply
evavra
Thanks for your reply. I spent some time with BlueHost support yesterday and we made some progress. Today I'll do the uninstall/reinstall of Force SSL as you instructed and hopefully that will resolves things.

I appreciate the heads-up on the header. The site is not public quite yet, so there are a few loose ends to tie once the organizers green light everything.

I'll report back later on the reinstall. Thanks for your help!

evavra
evavra replied on at Permalink Reply
evavra
(Apologies for the duplicate postings.)

Well, I just completed the uninstall/reinstall of Force SSL with no improvement. I thought we had taken a step in the right direction after BlueHost appeared to have made some adjustment that resolved part of the problem. After spending about 90 minutes with a total of 5 different BlueHost tech support reps (I was dropped 3 times for my Live Chats and disconnected once from my phone support call), I could see that the two pages in question could be accessed, viewed and edited by using the domain name URLs. The only issue remaining was that the domain name URLs would not stay in the URL bar. Instead, the temporary URL would display, even though the domain name URL was entered to located that page. It was so close to perfect, I almost let myself be content with the results and leave it at that, considering how much time and effort I had put in to resolving this.

I moved forward with the uninstall/reinstall of Force SSL hoping that would somehow resolve the URL issue. Instead, it put me back at square one. After reinstalling Force SSL, (and clearing cache several times), I was back to the original problems: 404 errors on those pages unless using the temporary URL.

I'm officially stumped and in need of more advice!

Thanks,
evavra
jbx replied on at Permalink Reply
jbx
Ok - well pm or email me your details and I'll sort it for you. :)

I'll need a login for the C5 dashboard and ideally phpMyAdmin access. If you don't have phpMyAdmin, then ftp will do...

Jon <[email protected]>
jbx replied on at Permalink Reply
jbx
Ok - well - where do I start :)

A few problems here:
The ForceSSL addon had still been installed via the temporary URL, so it was trying to redirect to that URL. I've corrected this and it now has the correct URL there.

Secondly - you have a lot of inconsistencies with your links. You have hardcoded the menu bar in a content block. This would be much better as an AutoNav block in a global area - that way it would be consistent and the links would be correct.

The link you had placed in the content block for the registration page was hardcoded as the temporary URL. I have corrected this on the home page as an example for you to copy to other pages on the site.

For some reason, when the site goes into https, it adds /~slofrien/ to the URL. I'm guessing this is because you are using a shared Blue Host SSL certificate. This wont stop things from working, but it is causing problems and it means that your users are going to get a big security warning when they try and access the SSL page, because the certificate isn't valid. You should really purchase an SSL cert for your domain name.

Having said all of that - it is basically now working. You need to go through all of your links and ensure they are usinghttp://slofriendlysoccer.com/ as the base url. This will help ensure your site acts consistently.

Hope this helps,

Jon
evavra replied on at Permalink Reply
evavra
I appreciate you getting in there and checking things out. Sounds like you came across some of my rough spots of desperation. I inserted those hard-coded URLs in an attempt to have those pages come up with the domain name. Didn't work, obviously, and I should've removed them upon realizing that. The same intent applies to the links using the temporary URL. The URL with the domain name for that page was not working, so I linked it to the URL that was working. Not ideal, I know, but I needed to provide some sort of access to the organizers.

I just contacted BlueHost about purchasing an SSL certificate and dedicated IP, so hopefully we'll see some closure on this issue.

I do have ONE MORE QUESTION for you regarding that. Will it be necessary for me to uninstall and completely remove Force SSL from our site and directory before or after implementing the SSL and dedicated IP from BlueHost?

Thanks much for your time and expertise! evavra
evavra replied on at Permalink Reply
evavra
Seems the situation has taken another backwards step. I purchased an SSL Certificate and Dedicated IP from BlueHost and completed the validation process. After I reconfigured the Authorize.net settings (login ID and transaction key), I could access/view/edit the pages, but was getting a prompt advising the use of Force SSL. I reinstalled Force SSL and am now back again to receiving 404 errors on those two pages.

Can you tell me exactly what changes you made?

Do I need Force SSL anymore if we purchased an SSL certificate and Dedicated IP? If so, then why does Force SSL render the pages inaccessible?

Looking forward to this mystery being solved...
evavra
jbx replied on at Permalink Reply
jbx
Well, ForceSSL is working just fine. However, the server is still adding
~slofrien/ to the URL when entering SSL.

If you can ask BlueHost why this is (and preferably make it stop!) then
your problem should be solved.

Jon

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