Monitor Reply

Support

Form submission error when a notification is set

Permalink Browser Info Environment April 07, 2017 at 9:25 PM

My form is set to send an email when a new record is added. Upon submission, the form displays a generic error despite the fact that the record is saved in the dashboard successfully. However, no email is sent to alert of a new form submission. When I remove the notification, the form submits successfully -- no errors, and the record is saved in the dashboard. I need the form to be able to notify the site owner of a new form submission. What's wrong?

Type:	Discussion
Status:	In Progress

digitalrainstorm replied on Apr 7, 2017 at 9:28 pm Permalink Reply

Forgot to include -- JavaScript is throwing the following error in the console:

mysite.com/index.php/formify/go/1?ajax=1
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I'm not using any integration.

PhilYoung replied on Apr 7, 2017 at 10:33 pm Permalink Reply

Hi,
This error is familiar, I seem to remember it happens when there an html error in your notification template.
Best
Phil

digitalrainstorm replied on Apr 10, 2017 at 4:45 pm Permalink Reply

I'm not using a custom template, so it seems odd that there would be an error. When I select "Formify Detail" template, I get the error. When I select the "Formify List" template, I don't get the error, but the email notification has no data in it. I'm playing around with it and will update if I reach any success...

PhilYoung replied on Apr 11, 2017 at 3:56 pm Permalink Reply

Hi,
The list template certainly does not work for notifications. I am assuming you have all the settings on the form fields set to be included in notifications..

Occasionally, some non-standard character in one of your form will break the submission and/or email notification. Try a simple one field form with a textbox to see if that works, if it does then it is something in your other form rather than the notification template.

Create a template called test and put the shortened code below into the content section and then set it to be used in your notifications setting.

<table cellpadding="0" cellspacing="0" border="0" style="width:100%;background-color:#f3f3f3;">
  <tr>
    <td>
      <table cellpadding="0" cellspacing="0" border="0" style="max-width:600px;margin:50px auto;background-color:#fff;border-radius:4px;">
        <tr>
          <td>
            <table cellpadding="0" cellspacing="0" border="0" style="max-width:500px;margin:50px auto;padding:0 50px;">
               <tr>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #ccc;"><strong>Field</strong></td>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #ccc;"><strong>Value</strong></td>
               </tr>
               <tr formify-repeat="a in emailableanswers">
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #eee;">{{ a.label }} </td>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #eee;">{{ a.value }} </td>
               </tr>

Viewing 15 lines of 23 lines. View entire code block.

<table cellpadding="0" cellspacing="0" border="0" style="width:100%;background-color:#f3f3f3;">
  <tr>
    <td>
      <table cellpadding="0" cellspacing="0" border="0" style="max-width:600px;margin:50px auto;background-color:#fff;border-radius:4px;">
        <tr>
          <td>
            <table cellpadding="0" cellspacing="0" border="0" style="max-width:500px;margin:50px auto;padding:0 50px;">
               <tr>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #ccc;"><strong>Field</strong></td>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #ccc;"><strong>Value</strong></td>
               </tr>
               <tr formify-repeat="a in emailableanswers">
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #eee;">{{ a.label }} </td>
                  <td style="margin:0.25em;padding:1em;border-bottom:solid 1px #eee;">{{ a.value }} </td>
               </tr>
               <tr>
             </table>
          </td>
        </tr>
      </table>
    </td>
  </tr>
</table>

I assume you have looked in the C5 dashboard reports/logs to see if there is any error message in relation to the emails being sent.

Best
Phil

Formify

Support

Form submission error when a notification is set

Issue Reply

concrete5 Environment Information

Browser User-Agent String

Hide Post Content

Request Refund

Code

Delete Post