I keep getting a form submission error

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I've just purchased Formify and have created my first form. However, every time I try to submit a test record I get the following error message:

"There was an error submitting this form. Please contact the administrator of this site."

Why might this be happening?

1 Attachment

Type: Ticket
Status: Archived
WayneRichmond
View Replies:
PhilYoung replied on at Permalink Reply
PhilYoung
Hi,
This can often happen if you have a non-standard symbol in your form somewhere.
Also when this happens sometimes the form is actually saved to the database - is that the case. Are you seeing any error messages in the C5 log?
Best
Phil
WayneRichmond replied on at Permalink Reply
WayneRichmond
Thanks for your response Phil.

There are no non-standard symbols in my form and, as far as I can see, no entry in the log. I just tried once again to enter a form and the log didn't change.

I am hoping that Justin will be checking the forum soon and have an answer. I deliberately worded my question "Why might this be happening?" because I suspect that it might not be a bug in his add-on but, rather, a problem with the installation of Concrete5 on my host's server (an issue with the access permissions?).

I was using the built-in forms which works most of the time but some people keep getting "Oops, something is wrong with the form you posted (it doesn't have a question set id)."

Sigh . . .


Wayne
PhilYoung replied on at Permalink Reply
PhilYoung
Hi Wayne,

If you use the inspect element in the browser is it showing any specific errors there? Also
just looking at your environment variables it might be a good idea to increase your maximum execution time.
Yours is
max_execution_time - 30

I would increase it to 180 or higher
Best
Phil
WayneRichmond replied on at Permalink Reply 1 Attachment
WayneRichmond
Hi again Phil,

I've used Inspect Element (see attached screen grab) but I can't see anything useful (perhaps you can).

Where can I change the max_execution_time setting?


Wayne
PhilYoung replied on at Permalink Reply
PhilYoung
Hi Wayne,

To change execution time

add the following line to the .htaccess file for the web sitre

php_value max_execution_time 300

Save the changes to the .htaccess file

To verify that the new setting is active, you create a PHP test file that contains the following code in the same directory where the .htaccess file is located:

<?php phpinfo(); ?>

Load the test file in your web browser, and then search for the name of the directive. The Local Value column should display the new setting that you specified in the .htaccess file.

If this does not work and sometimes it doesn't depending on your hosting environment contact your web host for help.
Best
Phil
admin replied on at Permalink Reply
Attention: Since there has been no activity on this issue for two weeks, this issue has been automatically archived.

To re-open this issue, reply to this message.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.13
Version Installed - 5.7.5.13
Database Version - 20160615000000

# concrete5 Packages
Academy (1.3.3), Formidable (Lite) (0.9.21), Formify (2.6.4), HTML5 Audio Player Basic (2.0.5), Quick Tabs (1.0), Responsive Image Map (1.1), Simple Slider (1.0), Styled Maps (1.2.3), Touch Gallery (2.2), Vimeo Video (1.0.2), Vivid Carousel (1.0.1), Whale Responsive Tables (1.0.3)

# concrete5 Overrides
languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
LiteSpeed

# Server API
litespeed

# PHP Version
5.6.31

# PHP Extensions
bcmath, bz2, calendar, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, json, libxml, litespeed, mbstring, mcrypt, memcache, memcached, mhash, mssql, mysql, mysqli, OAuth, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, quickhash, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, suhosin, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 1000
memory_limit - 512M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 2M
memcache.max_failover_attempts - 20
memcached.sess_lock_max_wait - 0
mssql.max_links - Unlimited
mssql.max_persistent - Unlimited
mssql.max_procs - Unlimited
mssql.textlimit - Server default
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
suhosin.cookie.max_array_depth - 50
suhosin.cookie.max_array_index_length - 64
suhosin.cookie.max_name_length - 64
suhosin.cookie.max_totalname_length - 256
suhosin.cookie.max_value_length - 10000
suhosin.cookie.max_vars - 100
suhosin.executor.include.max_traversal - 0
suhosin.executor.max_depth - 750
suhosin.get.max_array_depth - 50
suhosin.get.max_array_index_length - 64
suhosin.get.max_name_length - 64
suhosin.get.max_totalname_length - 256
suhosin.get.max_value_length - 512
suhosin.get.max_vars - 100
suhosin.log.phpscript.is_safe - Off
suhosin.memory_limit - 0
suhosin.post.max_array_depth - 50
suhosin.post.max_array_index_length - 64
suhosin.post.max_name_length - 64
suhosin.post.max_totalname_length - 256
suhosin.post.max_value_length - 1000000
suhosin.post.max_vars - 1000
suhosin.request.max_array_depth - 50
suhosin.request.max_array_index_length - 64
suhosin.request.max_totalname_length - 256
suhosin.request.max_value_length - 1000000
suhosin.request.max_varname_length - 64
suhosin.request.max_vars - 1000
suhosin.session.max_id_length - 128
suhosin.upload.max_uploads - 25
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5
zend_optimizerplus.max_accelerated_files - 2000
zend_optimizerplus.max_file_size - 0
zend_optimizerplus.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

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