Error When adding Tags

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I installed your Gallery and it installed fine. I was able to create a gallery on the desired page. Here's the issue: I was in file manager creating tags for all the image that I want to use in your cool gallery, the error popped up when i went to the page that had the active gallery, see the attached image for the error message.

1 Attachment

Type: Pre-Sale
Status: In Progress
View Replies:
shahroq replied on at Permalink Reply
I couldn't re-create the error on fresh 8.2 version, did you upgrade from an older version to 8.2? if so plz clear the cache and see if it resolve the issue. It seems some field names changed in 8.2 that cause this issue.
inkwellcd replied on at Permalink Reply
Hi Shahroq,

Thanks for taking the time to look at this :) In awnser to your question "did i upgrade from a previous version?" No this is a fresh install, the add on worked great until I went into file manager and added the tags.

I tried to clear the cache and that hasn't helped the issue :(

The only think i can think of and I don't think it would be related, when i installed concrete certain files and folders need to be writable i.e. 777 or 775, i have those set to 775 but like i say it's more than likely unrelated.

I can recreate the page i suppose, it just means I'm gonna have to rewrite some content (silly me forgot to copy and save lol).
inkwellcd replied on at Permalink Reply

I tried adding a new page and as soon as I added Easy Grid Gallery i got the same error. If this can't be resolved could I have a refund please?
Additional: Now i cant delete the package as this also throws an error:

"An exception occurred while executing 'DELETE FROM AttributeKeys WHERE akID = ?' with params [40]: SQLSTATE[23000]: Integrity constraint violation: 1451 Cannot delete or update a parent row: a foreign key constraint fails (`phelimmcgee_acrp`.`atEmptySettings`, CONSTRAINT `FK_ED1BF189B6561A7E` FOREIGN KEY (`akID`) REFERENCES `AttributeKeys` (`akID`))"

shahroq replied on at Permalink Reply
Yes, you can.
inkwellcd replied on at Permalink Reply
I got this working thanks to another user, now the thumbnails won't show up but when i click on them i see the full image.

Additional I can't see Tag menu / categories above the gallery either. I'm going to try and remove the block from the page, clear cache and re-add it see if that does it, I will post back shortly.

inkwellcd replied on at Permalink Reply
I tried:

Removing the Gallery block from the page, Clearing the Cache and re-adding the block. Unless I can get a resolution to the fact that no tags or showing up and only 6 thumbnails or showing I really need to remove this add on and get one that works for the client.
shahroq replied on at Permalink Reply
Do you have any error on console?
Another suggestion would be to uninstall other gallery you have on your site, it may have conflict with this one.
Also you can provide me your site credential so i can check whats wrong.
And you can always ask for refund if you are not satisfied with this one.
inkwellcd replied on at Permalink Reply

No I don't have any other gallery available, there is no error present for this issue that i know... maybe it logs elsewhere?

You can see the problem from here:
shahroq replied on at Permalink Reply
You are posting on the wrong place! The gallery you are using is from another developer, Ours is "Grid Gallery 2" which you didn't purchase and use.
inkwellcd replied on at Permalink Reply
Hi Shahroq

I don't know whats happened or how I ended up contacting you for support
lol, so sorry.

On 08/08/2017 11:08, concrete5 Community wrote:

concrete5 Environment Information

# concrete5 Version
Core Version - 8.2.0
Version Installed - 8.2.0
Database Version - 20170711151953

# concrete5 Packages
Automatic Email Obfuscator (2.0.1), Contact Form (No Links) (1.0), Easy Image Gallery (1.4.2)

# concrete5 Overrides
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Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software

# Server API

# PHP Version

# PHP Extensions
apache2handler, bcmath, bz2, calendar, Core, ctype, curl, date, dbase, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mailparse, mbstring, mcrypt, memcache, memcached, mhash, mssql, mysql, mysqli, OAuth, openssl, pcre, PDFlib, PDO, pdo_mysql, pdo_sqlite, pspell, Reflection, session, SimpleXML, soap, SPL, sqlite3, ssh2, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, Zend OPcache, zip, zlib

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max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 50
max_input_nesting_level - 64
max_input_time - 300
max_input_vars - 5000
memory_limit - 256M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
memcache.max_failover_attempts - 20
memcached.sess_lock_max_wait - 0
mssql.max_links - Unlimited
mssql.max_persistent - Unlimited
mssql.max_procs - Unlimited
mssql.textlimit - Server default
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
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session.cache_limiter - <i>no value</i>
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Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

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