Portfolio grid won't open

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Hi, I wrote to you before but I can't seem to find our correspondence. When I install Portfolio Grid and go to use it I get this error message "Class Concrete\Core\Package\PackageService does not exist". Any help would be greatly appreciated! Many thanks in advance, Holly

Type: Pre-Sale
Status: In Progress
View Replies:
fabianbitter replied on at Permalink Reply
fabianbitter
Hello please downgrade to version 1.0.2 and perform a manually install. The recent version are no longer compatible with 5.7 branch and concrete5 seems to serve the wrong versions. Fabian
internetresults replied on at Permalink Reply
Can you please send some instructions on how to do this?
fabianbitter replied on at Permalink Reply
fabianbitter
Please checkhttps://www.concrete5.org/marketplace/how_to_install_add_ons_and_the... (section Refreshing an Add-on) There is a full description of the workflow.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.9
Version Installed - 5.7.5.9
Database Version - 20160615000000

# concrete5 Packages
Portfolio Grid (1.1.2), Whale Elastic Slider (1.1.2).

# concrete5 Overrides
blocks/external_form/form/contact_us.php, blocks/external_form/form/controller/contact_us.php, blocks/external_form/form/controller, blocks/external_form/form, blocks/external_form, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, themes/grow/alternate.php, themes/grow/properties.php, themes/grow/description.txt, themes/grow/js/bootstrap.min.js, themes/grow/js/bootstrap-sprockets.js, themes/grow/js/parallax.min.js, themes/grow/js/bootstrap.js, themes/grow/js/slideout.js, themes/grow/js/bootstrap/collapse.js, themes/grow/js/bootstrap/button.js, themes/grow/js/bootstrap/transition.js, themes/grow/js/bootstrap/carousel.js, themes/grow/js/bootstrap/alert.js, themes/grow/js/bootstrap/dropdown.js, themes/grow/js/bootstrap/tooltip.js, themes/grow/js/bootstrap/modal.js, themes/grow/js/bootstrap/affix.js, themes/grow/js/bootstrap/scrollspy.js, themes/grow/js/bootstrap/popover.js, themes/grow/js/bootstrap/tab.js, themes/grow/js/bootstrap, themes/grow/js/wow.min.js, themes/grow/js/bootstrap-noconflict.js, themes/grow/js/modernizr.custom.js, themes/grow/js, themes/grow/page_theme.php, themes/grow/css/style.css, themes/grow/css/font-awesome.min.css, themes/grow/css/main.css, themes/grow/css/normalize.css, themes/grow/css/component.css, themes/grow/css/animate.css, themes/grow/css/set1.css, themes/grow/css/font-awesome.css, themes/grow/css, themes/grow/img/twitter.png, themes/grow/img/AirBnB Superhost Badge.png, themes/grow/img/location.jpg, themes/grow/img/properties.jpg, themes/grow/img/4_Star_Self_Catering.jpg, themes/grow/img/link.png, themes/grow/img/Homeaway Logo.png, themes/grow/img/Bluebells-at-Medmenham.jpg, themes/grow/img/two-bedroom-apartment.jpg, themes/grow/img/absurdidad2.png, themes/grow/img/Bluebells at Medmenham.jpg, themes/grow/img/three-bedroom-house.jpg, themes/grow/img/4_Star_Self_Catering.png, themes/grow/img/marlow.jpg, themes/grow/img/Tripadvisor Cert of Excel.jpg, themes/grow/img/site-designers-light-grey.png, themes/grow/img/one-bedroom-apartment.jpg, themes/grow/img/4-Star-Self-Catering.png, themes/grow/img/about-marlow.jpg, themes/grow/img, themes/grow/font/Timeless-Bold.ttf, themes/grow/font/flaticon.svg, themes/grow/font/ChangeLog.txt, themes/grow/font/LICENCE.txt, themes/grow/font/Flaticon.eot, themes/grow/font/Flaticon.otf, themes/grow/font/LinLibertine_I.ttf, themes/grow/font/Raleway-Regular.ttf, themes/grow/font/FontAwesome.otf, themes/grow/font/INSTALL.txt, themes/grow/font/LinLibertine_RB.ttf, themes/grow/font/optimusprinceps.zip, themes/grow/font/OFL.txt, themes/grow/font/Raleway-ExtraBold.ttf, themes/grow/font/Raleway-Light.ttf, themes/grow/font/GPL.txt, themes/grow/font/Rhyanie Lane.ttf, themes/grow/font/LinLibertine_RI.ttf, themes/grow/font/LinLibertine_DR.ttf, themes/grow/font/LinLibertine_aSZI.ttf, themes/grow/font/LinLibertine_aRL.ttf, themes/grow/font/Flaticon.woff2, themes/grow/font/OptimusPrinceps.ttf, themes/grow/font/LinLibertine_RBI.ttf, themes/grow/font/Flaticon.ttf, themes/grow/font/SourceSansPro-Regular.otf, themes/grow/font/LinLibertine_aDRS.ttf, themes/grow/font/linux_libertine.zip, themes/grow/font/Flaticon.svg, themes/grow/font/SourceSansPro-Light.otf, themes/grow/font/fontawesome-webfont.ttf, themes/grow/font/LinLibertine_aBL.ttf, themes/grow/font/Flaticon.woff, themes/grow/font/LinLibertine_aSI.ttf, themes/grow/font/timeless.zip, themes/grow/font/LinLibertine_aS.ttf, themes/grow/font/Bugs.txt, themes/grow/font/LinLibertine_aZL.ttf, themes/grow/font/LinLibertine_RZI.ttf, themes/grow/font/LinLibertine_aBS.ttf, themes/grow/font/fontawesome-webfont.eot, themes/grow/font/Timeless.ttf, themes/grow/font/README.txt, themes/grow/font/fontawesome-webfont.woff, themes/grow/font/DancingScript-Regular.otf, themes/grow/font/LinLibertine_RZ.ttf, themes/grow/font/fontawesome-webfont.svg, themes/grow/font/fontawesome-webfont.woff2, themes/grow/font/LinLibertine_R.ttf, themes/grow/font/RhyanieLane.ttf, themes/grow/font/SourceSansPro-Black.otf, themes/grow/font/OptimusPrincepsSemiBold.ttf, themes/grow/font, themes/grow/default.php, themes/grow, blocks/external_form/form/contact_us.php, blocks/external_form/form/controller/contact_us.php, blocks/external_form/form/controller, blocks/external_form/form, blocks/external_form, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, themes/grow/alternate.php, themes/grow/properties.php, themes/grow/description.txt, themes/grow/js/bootstrap.min.js, themes/grow/js/bootstrap-sprockets.js, themes/grow/js/parallax.min.js, themes/grow/js/bootstrap.js, themes/grow/js/slideout.js, themes/grow/js/bootstrap/collapse.js, themes/grow/js/bootstrap/button.js, themes/grow/js/bootstrap/transition.js, themes/grow/js/bootstrap/carousel.js, themes/grow/js/bootstrap/alert.js, themes/grow/js/bootstrap/dropdown.js, themes/grow/js/bootstrap/tooltip.js, themes/grow/js/bootstrap/modal.js, themes/grow/js/bootstrap/affix.js, themes/grow/js/bootstrap/scrollspy.js, themes/grow/js/bootstrap/popover.js, themes/grow/js/bootstrap/tab.js, themes/grow/js/bootstrap, themes/grow/js/wow.min.js, themes/grow/js/bootstrap-noconflict.js, themes/grow/js/modernizr.custom.js, themes/grow/js, themes/grow/page_theme.php, themes/grow/css/style.css, themes/grow/css/font-awesome.min.css, themes/grow/css/main.css, themes/grow/css/normalize.css, themes/grow/css/component.css, themes/grow/css/animate.css, themes/grow/css/set1.css, themes/grow/css/font-awesome.css, themes/grow/css, themes/grow/img/twitter.png, themes/grow/img/AirBnB Superhost Badge.png, themes/grow/img/location.jpg, themes/grow/img/properties.jpg, themes/grow/img/4_Star_Self_Catering.jpg, themes/grow/img/link.png, themes/grow/img/Homeaway Logo.png, themes/grow/img/Bluebells-at-Medmenham.jpg, themes/grow/img/two-bedroom-apartment.jpg, themes/grow/img/absurdidad2.png, themes/grow/img/Bluebells at Medmenham.jpg, themes/grow/img/three-bedroom-house.jpg, themes/grow/img/4_Star_Self_Catering.png, themes/grow/img/marlow.jpg, themes/grow/img/Tripadvisor Cert of Excel.jpg, themes/grow/img/site-designers-light-grey.png, themes/grow/img/one-bedroom-apartment.jpg, themes/grow/img/4-Star-Self-Catering.png, themes/grow/img/about-marlow.jpg, themes/grow/img, themes/grow/font/Timeless-Bold.ttf, themes/grow/font/flaticon.svg, themes/grow/font/ChangeLog.txt, themes/grow/font/LICENCE.txt, themes/grow/font/Flaticon.eot, themes/grow/font/Flaticon.otf, themes/grow/font/LinLibertine_I.ttf, themes/grow/font/Raleway-Regular.ttf, themes/grow/font/FontAwesome.otf, themes/grow/font/INSTALL.txt, themes/grow/font/LinLibertine_RB.ttf, themes/grow/font/optimusprinceps.zip, themes/grow/font/OFL.txt, themes/grow/font/Raleway-ExtraBold.ttf, themes/grow/font/Raleway-Light.ttf, themes/grow/font/GPL.txt, themes/grow/font/Rhyanie Lane.ttf, themes/grow/font/LinLibertine_RI.ttf, themes/grow/font/LinLibertine_DR.ttf, themes/grow/font/LinLibertine_aSZI.ttf, themes/grow/font/LinLibertine_aRL.ttf, themes/grow/font/Flaticon.woff2, themes/grow/font/OptimusPrinceps.ttf, themes/grow/font/LinLibertine_RBI.ttf, themes/grow/font/Flaticon.ttf, themes/grow/font/SourceSansPro-Regular.otf, themes/grow/font/LinLibertine_aDRS.ttf, themes/grow/font/linux_libertine.zip, themes/grow/font/Flaticon.svg, themes/grow/font/SourceSansPro-Light.otf, themes/grow/font/fontawesome-webfont.ttf, themes/grow/font/LinLibertine_aBL.ttf, themes/grow/font/Flaticon.woff, themes/grow/font/LinLibertine_aSI.ttf, themes/grow/font/timeless.zip, themes/grow/font/LinLibertine_aS.ttf, themes/grow/font/Bugs.txt, themes/grow/font/LinLibertine_aZL.ttf, themes/grow/font/LinLibertine_RZI.ttf, themes/grow/font/LinLibertine_aBS.ttf, themes/grow/font/fontawesome-webfont.eot, themes/grow/font/Timeless.ttf, themes/grow/font/README.txt, themes/grow/font/fontawesome-webfont.woff, themes/grow/font/DancingScript-Regular.otf, themes/grow/font/LinLibertine_RZ.ttf, themes/grow/font/fontawesome-webfont.svg, themes/grow/font/fontawesome-webfont.woff2, themes/grow/font/LinLibertine_R.ttf, themes/grow/font/RhyanieLane.ttf, themes/grow/font/SourceSansPro-Black.otf, themes/grow/font/OptimusPrincepsSemiBold.ttf, themes/grow/font, themes/grow/default.php, themes/grow

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.40

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, readline, Reflection, session, SimpleXML, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 90
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 256M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 100M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440

Browser User-Agent String

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:72.0) Gecko/20100101 Firefox/72.0

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