Idea of a add-on solution with your proforms engine

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you should release a HelpDesk with tickets management with your Proforms engine.

This exemple is very good

Many website need a complete tickets management system

essential features
- allow users to submit tickets as a guest
- allow users to retrieve tickets based on their email
- allow custom fields for the ticket form
- allow an admin to reply to a ticket and users too
- notification of answers per email

And then, you have a killer solution for concrete 5

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