Refund

Permalink Browser Info Environment
Hi, I've subscribed to your products Proforms Pro & Events last month.
As I'm absolutely not satisfied with the solution and not using it at all, I want to ask you how should I proceed to obtain a refund for both products.

Thank you very much for your help.

Best regards,
Vitor dos Santos

Type: Pre-Sale
Status: In Progress
View Replies:
vhugoms replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
vhugoms replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
RadiantWeb replied on at Permalink Reply
RadiantWeb
Hi there,

This is an auto responder to let you know that your support ticket has been forwarded to our entire support team at RadiantWeb!

Support tickets are reviewed Mondays thru Fridays 9am to 9pm & Saturdays 9am to 12pm EST.

A support team member will be following up with you as soon as possible.

Thank for supporting RadiantWeb Products!

RadiantWeb Support
http://goradiantweb.com

concrete5 Environment Information

# concrete5 Version
5.6.3.2

# concrete5 Packages
Gratitude Theme (0.9.5), Internationalization (1.3), Pro Events (11.1.0), Pro Forms (7.5.6), Sortable Responsive Gallery (1.8).

# concrete5 Overrides
languages/el_GR, languages/sk_SK, languages/nl_NL, languages/nb_NO, languages/sl_SI, languages/fr_FR, languages/vi_VN, languages/de_DE, languages/fa_IR, languages/zh_TW, languages/tr_TR, languages/fi_FI, languages/ru_RU, languages/it_IT, languages/pt_PT, languages/cs_CZ, languages/ar, languages/ro_RO, languages/es_ES, languages/es_AR, languages/sv_SE, languages/es_MX, languages/es_PE, languages/da_DK, languages/ja_JP

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - In all cases.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache mod_fcgid/2.3.10-dev

# Server API
cgi-fcgi

# PHP Version
5.4.35

# PHP Extensions
apc, bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 120
apc.max_file_size - 1M
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 64M
post_max_size - 48M
sql.safe_mode - Off
upload_max_filesize - 32M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 10000000
pcre.recursion_limit - 10000000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You may not request a refund that is not currently owned by you.