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Slow processing.

Permalink Browser Info Environment March 12, 2015 at 7:12 PM

I love the add on, but the pageload after submitting the form is unbearably slow and renders the addon virtually unusable. The C5 default login and registration work instantly. The Login Block, Login Popup Block, and login functionality in Mega Menu also work instantly, but they don't achieve what your block provides. Any thoughts on the slow load time?

I would be happy to send you to a demo w login credentials.

Thank you.

Type:	Discussion
Status:	In Progress

kimstone replied on Mar 13, 2015 at 3:18 pm Permalink Reply

Hi there,

I just noticed how many support inquiries actually appear unanswered for this add on, though I see you replied to some long standing threads just today.

Not to be a pest, but I'm wondering how you prioritize your responses and when I might get some support on this?

I would love to use this add on, but the urgency of my project may warrant me simply requesting a refund and looking for an alternate solution.

Thank you.

jb1 replied on Mar 16, 2015 at 2:42 am Permalink Reply

Hi

Sorry but I just read your 2nd message. The 1st one went to my spam folder and wasn't able to notice asap. Also we are usually off on weekends so we can't respond to tickets sent on Friday night 'til Monday morning.

May I know the url where this block is installed so I can take a closer look?

JZ

kimstone replied on Mar 20, 2015 at 5:10 pm Permalink Reply

I appreciate your response. I came up with a less than ideal work around, so I would certainly love it if we can get this working.

Here is a demo link.

http://www.painsociety.com/index.php?cID=506...

I've also noticed that the add on appears to block the login functionality that is at the top of the page.

Thank you.

jb1 replied on Mar 24, 2015 at 12:36 pm Permalink Reply

Hi

Have you tried using a default theme? It looks like there is an animation delay in there. Can you try a Plain Yogurt Theme and see if the load time has changed? I'm guessing there is a script causing this in your theme.

JZ

concrete5 Environment Information

# concrete5 Version
5.6.3.1

# concrete5 Packages
Dynamic Iframe (1.7), eCommerce (2.8.7), Extended Google Map (3.2.4), Fix Required Labels (0.0.2), Form Tableless Layout (1.2.1), Lerteco User Importer (2.1.1), Login (1.1.1), Login Redirect (1.3), Mega Menu (1.5.27), Page List+ (5.6.0.0.0.5.5), Page Redirect (1.4), Page Selector Attribute (1.1), Paypal Website Payment Pro Gateway (2.0), Popup Login (1.0.5), Popup Pro (1.6.8), Pro Forms (7.2.0), Register User Pro (1.3.13), Registrant Group (1.1), Sortable Fancybox Gallery (1.17), Uhuru Theme (1.1), Ukao Menu (1.5.2), User Info (1.97), Whale Nivo Image Slider (1.0.4).

# concrete5 Overrides
blocks/date_archive, blocks/login, blocks/autonav, blocks/product, blocks/jb_popup, blocks/jb_register, blocks/content, blocks/page_list_plus, blocks/jb_megamenu, elements/checkout, elements/cart_item_list.php, elements/profile, languages/sv_SE, languages/zh_TW, languages/da_DK, languages/ru_RU, languages/ro_RO, languages/cs_CZ, languages/ar, languages/zh_CN, languages/he_IL, languages/fr_FR, languages/vi_VN, languages/de_DE, languages/ja_JP, languages/nl_NL, languages/es_ES, languages/es_AR, languages/sk_SK, languages/es_PE, languages/it_IT, languages/el_GR, languages/es_MX, languages/nb_NO, languages/fi_FI, languages/pt_PT, languages/tr_TR, languages/sl_SI, languages/fa_IR, mail/receipt.php, models/attribute, single_pages/join.php, single_pages/page_forbidden.php, single_pages/password_request.php, single_pages/checkout, single_pages/loginOrig.php, single_pages/page_not_found.php, single_pages/conference_registration.php, single_pages/login.php, single_pages/profile, single_pages/register.php, themes/uhuru

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Block Cache - Off
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Apache

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cgi-fcgi

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