Q: The Smooth Scroller has pushed out the width of my page considerably, what should I do?
A: It is likely that your site's theme uses a percentage width (also called "liquid width") for the area that you've placed the Smooth Scroller into, so it automatically adjusts based on the user's browser/screen resolution. This can cause problems for the Smooth Scroller as it requires a fixed width and will typically take up the full width of the assigned editable area. In this case, it's recommended to adjust your theme to use a fixed width. If you get stuck with this, just submit a support request and we will help.
Q: The Smooth Scroller isn't scrolling.
A: You must add a sufficient number of images to the sequence so at least 1 photo is located outside the visible area. Otherwise, it's got nowhere to scroll.
Please read this page on our website for more details.
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We generally respond to all support enquiries within 1 business day (often within a few hours). I stand behind all my Concrete5 add-ons & themes and want to ensure you have complete satisfaction. Please note, there are some occasions where I'll be away from my computer for a longer period (such as Xmas holidays), but I will always post news about this on Twitter so you can stay up-to-date.