Purchased incorrect version - refund possible?

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Hi there,

I browsed to your product in the marketplace, and was looking at the 5.7 version. When I went to the demo page, I decided to buy this, but somehow was navigated to the 5.6 version, which I purchased. It was only when I couldn't install that I realized there was an issue. I am going to buy the 5.7 version, as I think this add-on is perfect for what I am doing. Is there any way to get a refund on the 5.6 version? Thanks!

Type: Pre-Sale
Status: Resolved
jgaryt
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jgaryt replied on at Permalink Reply
jgaryt
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
mnakalay replied on at Permalink Reply
mnakalay
Hello,
Sorry for the not-so-quick answer, the time difference did it :)

Of course I'll grant you a refund.

If you like the gallery and you have the time I'd really appreciate a review. You can do that herehttp://www.concrete5.org/marketplace/addons/touch-gallery1/reviews...

Many thanks
Nour

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.3.1
Version Installed - 5.7.3.1
Database Version - 20150109000000

# concrete5 Packages
Anitya Theme (0.9.1).

# concrete5 Overrides
languages/sv_SE, languages/ja_JP, languages/nl_NL, languages/fr_FR, languages/de_DE, languages/sl_SI, languages/ru_RU, languages/fi_FI, languages/el_GR, languages/da_DK, languages/tr_TR, languages/it_IT

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Block Cache - On
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Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

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Apache

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cgi-fcgi

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# PHP Settings
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log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
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session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

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Request Refund

Click below to request a refund for License #7772535. Currently unassigned.
Created on May 08 2015 at 10:17 pm
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