Error on adding video lightbox

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I am trying to add an empty video lightbox to a page type for courses that we teach. I am getting an error message: "Forbidden You don't have permission to access /concrete5/concrete5.7.5.6/index.php/ccm/system/dialogs/page/add_block/submit on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request." I am not sure what could be causing this; can you help?

Type: Pre-Sale
Status: Resolved
appamada
View Replies:
Steevb replied on at Permalink Reply
Steevb
HI,
Are u using the latest version of the add-on, 1.8.5.
appamada replied on at Permalink Reply
appamada
Thanks for the speedy reply! Yes, we are using 1.8.5.

Peg Syverson
Appamada

Resident teachers
Peg Syverson and Flint Sparks

http://www.appamada.org <http://www.appamada.org/>
> On Nov 15, 2016, at 9:51 AM, concrete5 Community <[email protected]> wrote:
Steevb replied on at Permalink Reply
Steevb
Was it working before you updated?

You purchased in March.
appamada replied on at Permalink Reply
appamada
I have not been able to get it to work, yet.

Peg
Appamada

Resident teachers
Peg Syverson and Flint Sparks

http://www.appamada.org <http://www.appamada.org/>
> On Nov 15, 2016, at 10:28 AM, concrete5 Community <[email protected]> wrote:
Steevb replied on at Permalink Reply
Steevb
Never been able to get the add-on to work???

Do you have a url/web address that I can look at?
appamada replied on at Permalink Reply
appamada
HI Steevb-

Well, no because of other issues, probably. We had some difficulties installing the Concrete 5 update, and ultimately got tech support to help us. We were getting some unexplained errors and Korvin was able to troubleshoot for us, so this is the first time I’ve tried it since.

Peg
Appamada

Resident teachers
Peg Syverson and Flint Sparks

http://www.appamada.org <http://www.appamada.org/>
> On Nov 15, 2016, at 10:56 AM, concrete5 Community <[email protected]> wrote:
Steevb replied on at Permalink Reply
Steevb
Okay, so maybe uninstall, fix C5, then reinstall and let me know if there are any errors.

Good luck.

Regards
Steev
Steevb replied on at Permalink Reply
Steevb
Hello and Happy New Year!

Did you resolve the issues with my 'Video Lightbox' add-on?

Any issues need to be reported so they can fixed.

Thanks
Steev
appamada replied on at Permalink Reply
appamada
Hi, a

Thanks for checking. Right now the Concrete5 developers are working on a different section of the site, so I can’t really do anything until they finish and we upgrade to version 8 of Concrete5. I am looking forward to using the Video Lightbox, though.

Many thanks,

Peg
Appamada

Resident teachers
Peg Syverson and Flint Sparks

http://www.appamada.org <http://www.appamada.org/>
> On Jan 3, 2017, at 4:13 PM, concrete5 Community <[email protected]> wrote:

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.9
Version Installed - 5.7.5.9
Database Version - 20160615000000

# concrete5 Packages
Background Image and Overlay (0.9.8), Buttons Factory Pro (2.0.3), C5DK Blog (1.4.3), Customize Editing Interface (0.9.4), Document Library (1.0.0), Editor Comment (7.0.1), ExchangeCore reCAPTCHA (1.1.1), EZ Paypal (1.1.1), Formify (2.0.1), Fundamental (3.0.7), HonestWebsites Simple testimonials (1.0.0), List Designer (2.0.1), List files from set (1.0.12), Login/Logout Link (1.0), Login Page Background (0.9), Page List+ (1.3.4), ProEvents (2.8.5), Spacer (0.9.3), Toolbar Designer (0.9.1), Video Lightbox (1.8.5), Whale Responsive Tables (1.0.3), Woofu Forms (2.0.0).

# concrete5 Overrides
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# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 15 minutes.

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.27

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, enchant, ereg, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, timezonedb, tokenizer, uploadprogress, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 1000
memory_limit - 256M
post_max_size - 64M
sql.safe_mode - Off
upload_max_filesize - 64M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0) Gecko/20100101 Firefox/49.0

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