Do Not Buy

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I bought InstaFeed almost a month ago and have been trying to get it to install ever since. Nothing but errors. MANY support requests and private messages and even voicemails left at Vivid have yielded no response. I am forced to request a refund. Obviously, Vivid is far too busy to support paying customers, so I won't be one anymore. 3 plus weeks without a single response is unacceptable. I'll spend my money with companies that actually give a damn about customer support and putting out a product that works.

HeinoM
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Vivid replied on at Permalink Reply
Vivid
Hey there - We greatly apologize about the delay in getting a response back. I understand that's certainly frustrating and wrong on our part. We've refunded your license. In any case, we've resolved the issue you were experiencing, and you may continue to use the product that has been fixed.
HeinoM replied on at Permalink Reply
HeinoM
I appreciate your response. Please know that I was not fishing for a free license. I'm more than happy to pay for it if it works.

I look forward to trying it. I assume I need to update, but when I went to "Update Add-Ons", an update for Instafeed is not listed. So how do I update it so that I can properly install it?

Thanks.

Heino
HeinoM replied on at Permalink Reply
HeinoM
And... another week with no response.
Vivid replied on at Permalink Reply
Vivid
I don't know how you installed it in order to help you. You can remove it from the project and download the archive.

The update is available, the best thing I can do is point you to here:http://www.concrete5.org/documentation/using-concrete5-7/dashboard/...