Can't Install Owl Carousel

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I can't install the package onto my site. Despite associating the licence for Whale Carousel with my project the package isn't showing in my Install list in C5 (see screenshot). I've also tried a manual install by uploading the package into my site directory but I got a parse error on line 8 of the controller.php when I tried to open the Install page with this in place.

Can you help.

1 Attachment

Type: Pre-Sale
Status: In Progress
View Replies:
shahroq replied on at Permalink Reply
You purchased the wrong version, your license belongs to 5.7.+ version, but your site is 5.6. You should purchase OWL Carousel for 5.6:
robhall replied on at Permalink Reply
Thanks for confirming! OK to request a refund a repurchase the 5.6 version?
robhall replied on at Permalink Reply
Right version duly installed. Thanks.
robhall replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
shahroq replied on at Permalink Reply

concrete5 Environment Information

# concrete5 Version

# concrete5 Packages
Advanced Page List (1.0.3), Advanced Slider (2.0.1), Advanced Survey System (1.1.3), Are You A Human (1.0.1), Auto-Nav Pro (1.5.5), Automatic Email Obfuscator (1.2.3), Blog Thumbnail (1.0), Breadcrumbs (2.0), Christmas Snow Fall (0.9), Clean Temp Sessions (0.5.8), Cube Testimonials (1.0.6), Disqus Comments (0.5.1), Easy Accordion (1.1.2), Easy News (1.2.0), Email Obfuscator (2.0), FlexSlider (, Form Tableless Layout (1.2.1), Free Cookies Disclosure (1.0.3), New Colours : Testimonials & Quotes (0.9.0), Responsive (1.1), Simple Accordion (0.9.3), Social Class (1.2), Social Feed (1.8), Socializer (, Tag Cloud (1.0.2), Testimonials (1.5), Tigertheme (1.0.0), tnSpacer (1.3), Whale Nivo Image Slider (1.2).

# concrete5 Overrides
blocks/page_list, blocks/autonav_pro, blocks/simpleaccordion, blocks/jb_survey, blocks/content, blocks/defunct_testimonials, elements/footer.php, elements/pd_responsive, css/cookies_disclosure_darkblue.css, css/, css/jquery.ui.css, css/cookies_disclosure_darksmallfont.css, css/pd_responsive, single_pages/blog_entry.php, single_pages/page_not_found.php, themes/pd_responsive_custom

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - In all cases.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.10 (Unix)

# Server API

# PHP Version

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dbase, dom, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, mhash, mime_magic, mssql, mysql, mysqli, ncurses, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, SQLite, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Optimizer, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
memory_limit - 128M
post_max_size - 64M
safe_mode - Off
safe_mode_exec_dir - <i>no value</i>
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 64M
mssql.max_links - Unlimited
mssql.max_persistent - Unlimited
mssql.max_procs - Unlimited
mssql.textlimit - Server default
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 100000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11) AppleWebKit/601.1.56 (KHTML, like Gecko) Version/9.0 Safari/601.1.56

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Click below to request a refund for License #7843840. Currently unassigned.
Created on Oct 23 2015 at 8:24 am