Whale Parallax Slider

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Hello,

I purchased this block for my project, but when I try to use it, it only allows me to use a demo version of it. Please advise.

Best regards,
Kristy
Type: Pre-Sale
Status: In Progress
EIDLTD
View Replies:
shahroq replied on at Permalink Reply
shahroq
Hi,
That one is just a demo slider, for creating your own slider go to dashboard: files and below there you should see link to Slider Generator.
If you couldn't find it, check out add-on screenshots.
Cheers,
EIDLTD replied on at Permalink Reply
EIDLTD
Hello,

This slider does not do what we expected. I thought there was an option to use multiple background images, but it seems there is only one. Would it be possible to receive a refund for this purchase. We will no longer be using it.

Best regards,
Kristy Barnett
EID Ltd.
O: 805.565.1288
D: 805.284.9513
EIDLTD replied on at Permalink Reply
EIDLTD
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
shahroq replied on at Permalink Reply
shahroq
Hi,
As far as i know you can't ask for a refund just because "not do what you expected".
https://www.concrete5.org/help/legal/refund-policy...
Cheers,
EIDLTD replied on at Permalink Reply
EIDLTD
If you feel the add-on doesn’t perform as claimed, please open a support ticket explain what your expectations were and what led you to believe they would be met from the add-on’s pages. Every developer is responsible for their own add-on's description, so we need your help making sure things are being accurately communicated. We will not tolerate false or misleading claims, up-sells, or any skanky marketing tricks.

This is what is listed as a refund option and it is what happened. We thought it would perform with the ability to add multiple background images. Unfortunately, it only allows for one. The description does not say anything about only having one background image, nor multiple. This is a vague way to display this info. Our assumption based on the demo listed on the sample page was that multiple background images were possible. Please refund.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.6
Version Installed - 5.7.5.6
Database Version - 20151221000000

# concrete5 Packages
Vivid Simple Accordion (1.0.1), Whale Parallax Slider (1.1.0).

# concrete5 Overrides
blocks/accessory_thumbnail/add.php, blocks/accessory_thumbnail/controller.php, blocks/accessory_thumbnail/config.json, blocks/accessory_thumbnail/db.xml, blocks/accessory_thumbnail/edit.php, blocks/accessory_thumbnail/form.php, blocks/accessory_thumbnail/icon.png, blocks/accessory_thumbnail/view.php, blocks/accessory_thumbnail, blocks/product_overview/add.php, blocks/product_overview/config.json, blocks/product_overview/controller.php, blocks/product_overview/db.xml, blocks/product_overview/edit.php, blocks/product_overview/form.php, blocks/product_overview/icon.png, blocks/product_overview/view.php, blocks/product_overview, blocks/product_thumbnail/add.php, blocks/product_thumbnail/edit.php, blocks/product_thumbnail/config.json, blocks/product_thumbnail/controller.php, blocks/product_thumbnail/db.xml, blocks/product_thumbnail/form.php, blocks/product_thumbnail/icon.png, blocks/product_thumbnail/view.php, blocks/product_thumbnail, blocks/product_title_image/controller.php, blocks/product_title_image/db.xml, blocks/product_title_image/add.php, blocks/product_title_image/edit.php, blocks/product_title_image/config.json, blocks/product_title_image/form.php, blocks/product_title_image/icon.png, blocks/product_title_image/view.php, blocks/product_title_image, blocks/three_tabs/add.php, blocks/three_tabs/controller.php, blocks/three_tabs/db.xml, blocks/three_tabs/edit.php, blocks/three_tabs/config.json, blocks/three_tabs/form.php, blocks/three_tabs/icon.png, blocks/three_tabs/view.php, blocks/three_tabs, blocks/two_tabs/config.json, blocks/two_tabs/controller.php, blocks/two_tabs/db.xml, blocks/two_tabs/edit.php, blocks/two_tabs/add.php, blocks/two_tabs/form.php, blocks/two_tabs/icon.png, blocks/two_tabs/view.php, blocks/two_tabs, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, 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themes/theme_trovan/theme-prototype/product-images/often-paired-with/ant613.jpg, themes/theme_trovan/theme-prototype/product-images/often-paired-with/ant613s.jpg, themes/theme_trovan/theme-prototype/product-images/often-paired-with/antc600.jpg, themes/theme_trovan/theme-prototype/product-images/often-paired-with/antsqr300.jpg, themes/theme_trovan/theme-prototype/product-images/often-paired-with/antsqr500.jpg, themes/theme_trovan/theme-prototype/product-images/often-paired-with/lid1262_s.png, themes/theme_trovan/theme-prototype/product-images/often-paired-with, themes/theme_trovan/theme-prototype/product-images, themes/theme_trovan/theme-prototype/product-technical.html, themes/theme_trovan/theme-prototype/scripts.js, themes/theme_trovan/theme-prototype/products-overview.html, themes/theme_trovan/theme-prototype/sitemap.html, themes/theme_trovan/theme-prototype/small-header.html, themes/theme_trovan/theme-prototype/styles.css, themes/theme_trovan/theme-prototype/trovan-contact.html, themes/theme_trovan/theme-prototype, themes/theme_trovan/right_sidebar.php, themes/theme_trovan/theme-notes.txt, themes/theme_trovan/Trovan-Theme.esproj/Project.espressostorage, themes/theme_trovan/Trovan-Theme.esproj/user.Will.espressostorage, themes/theme_trovan/Trovan-Theme.esproj, themes/theme_trovan/thumbnail.png, themes/theme_trovan/clients.php, themes/theme_trovan/blog.php, themes/theme_trovan, src/Area/GlobalArea.php, src/Area, blocks/accessory_thumbnail/add.php, blocks/accessory_thumbnail/controller.php, blocks/accessory_thumbnail/config.json, blocks/accessory_thumbnail/db.xml, blocks/accessory_thumbnail/edit.php, blocks/accessory_thumbnail/form.php, blocks/accessory_thumbnail/icon.png, blocks/accessory_thumbnail/view.php, blocks/accessory_thumbnail, blocks/product_overview/add.php, blocks/product_overview/config.json, blocks/product_overview/controller.php, blocks/product_overview/db.xml, blocks/product_overview/edit.php, blocks/product_overview/form.php, 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blocks/two_tabs/config.json, blocks/two_tabs/controller.php, blocks/two_tabs/db.xml, blocks/two_tabs/edit.php, blocks/two_tabs/add.php, blocks/two_tabs/form.php, blocks/two_tabs/icon.png, blocks/two_tabs/view.php, blocks/two_tabs, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, themes/theme_trovan/css/edit-mode.css, themes/theme_trovan/css/styles.css, themes/theme_trovan/css, themes/theme_trovan/3-columns.php, themes/theme_trovan/blank.php, themes/theme_trovan/2-columns.php, themes/theme_trovan/contact_map.php, themes/theme_trovan/default.php, themes/theme_trovan/elements/footer.php, themes/theme_trovan/elements/header.php, themes/theme_trovan/elements, themes/theme_trovan/description.txt, themes/theme_trovan/img/accordion-close.png, themes/theme_trovan/img/accordion-open.png, themes/theme_trovan/img/bg-bottom.jpg, themes/theme_trovan/img/bg-top.jpg, themes/theme_trovan/img/brazilian.png, themes/theme_trovan/img/bx_loader.gif, themes/theme_trovan/img/carousel-arrow-left.png, themes/theme_trovan/img/carousel-arrow-right.png, themes/theme_trovan/img/carousel-btn-left.png, themes/theme_trovan/img/carousel-btn-right.png, themes/theme_trovan/img/chevron.png, themes/theme_trovan/img/controls.png, themes/theme_trovan/img/english.png, themes/theme_trovan/img/fr.png, themes/theme_trovan/img/gb.png, themes/theme_trovan/img/maps/af.jpg, themes/theme_trovan/img/maps/as.jpg, themes/theme_trovan/img/maps/au.jpg, themes/theme_trovan/img/maps/eu.jpg, themes/theme_trovan/img/maps/na.jpg, themes/theme_trovan/img/maps/sa.jpg, themes/theme_trovan/img/maps/world.jpg, themes/theme_trovan/img/maps, themes/theme_trovan/img/logo.png, themes/theme_trovan/img/noisy-texture.png, 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Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

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Apache

# Server API
cgi-fcgi

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Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/601.4.4 (KHTML, like Gecko) Version/9.0.3 Safari/537.86.4

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Created on May 12 2016 at 11:00 am.