Q: Is there a way with your add-on to remove the Youtube logo?
A: Unfortunately, this is not possible and Youtube doesn't allow it.

Q: Why am I not seeing the video on my page background?
A: One of two possible reasons: 1) If the video was recently uploaded to YouTube, it may take a few hours before it's available via the API (which this add-on uses); or 2) Your theme has a "solid" background which obscures the YouTube Background. In this case, it just requires a simple CSS tweak to your theme. If you need help with this, just submit a support request.

Q: Can I load a video from my File Manager?
A: No, it must be uploaded to YouTube first. There are a couple significant benefits, especially the reduction of your hosting bandwidth usage.

Q: Where do I find videos that would suit this add-on?
A: You can use any videos on YouTube, but try starting by searching for "background loops". 


Need support?

Please read this page on our website for more details.



Please check our Twitter page for latest news.


Response Times:

We generally respond to all support enquiries within 1 business day (often within a few hours). I stand behind all my Concrete5 add-ons & themes and want to ensure you have complete satisfaction. Please note, there are some occasions where I'll be away from my computer for a longer period (such as Xmas holidays), but I will always post news about this on Twitter so you can stay up-to-date.