Captcha doesn't work on registration form if Re-Captcha is the Captcha method
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See screenshot. ReCaptcha block doesn't show up using the Alpha theme's register.php. Recaptcha works in other places on the site.
| Type: | Pre-Sale |
|---|---|
| Status: | Resolved |
As an update, neither does "Are you a Human" work. The only Captcha that works is the secureimage, default captcha. Even the C5 site doesn't use that (they use are you a human).
Re-captcha does work in this theme as we have just installed and tested it.
Are you human does not work on the standard register page (concrete5 one) as far as we can see so not an issue with the theme.
To clarify neither points are an issue with the theme.
You have marked this post as 'pre-sale'. Please note this is not a pre-sale question but rather a support request 8 months in to a 30 day support policy.
Are you human does not work on the standard register page (concrete5 one) as far as we can see so not an issue with the theme.
To clarify neither points are an issue with the theme.
You have marked this post as 'pre-sale'. Please note this is not a pre-sale question but rather a support request 8 months in to a 30 day support policy.
I sent you a screen shot that shows your Alpha Theme and the register page which shows Re-captcha not showing up.
I also attach here, a screenshot of the Concrete5.org page using Are You a Human.
Didn't know there was a 30 day support policy. As you know this is evolving in the C5 marketplace. Happy to pay for support. Please DM the details.
I also attach here, a screenshot of the Concrete5.org page using Are You a Human.
Didn't know there was a 30 day support policy. As you know this is evolving in the C5 marketplace. Happy to pay for support. Please DM the details.
The Recaptcha add-on does work in Alpha - see screenshot.
Okay. It doesn't in my installation. Other than styling, I haven't modified the default block. So suggestions?
We are happy to pay you the GBP50 rate for support, since it is past the 30 days. Send me a DM and I will give you an email to invoice. This site is very close to launching and getting these issues cleaned up is important.
We are happy to pay you the GBP50 rate for support, since it is past the 30 days. Send me a DM and I will give you an email to invoice. This site is very close to launching and getting these issues cleaned up is important.
I'm really sorry but we can't help further I'm afraid. This are not theme related issue. The custom registration page works with one captcha mechanism for us, the other seems to not work even in the default registration page of concrete5.
Re your PM, the 30 day support policy is not our policy - it's the standard c5 marketplace policy for paid add-ons/themes and always has been. 'Goodwill' and any 'paid for' support we offer, extends to our packages only. Unfortunately we're not able to troubleshoot more general concrete5 issues or other add-ons.
Re your PM, the 30 day support policy is not our policy - it's the standard c5 marketplace policy for paid add-ons/themes and always has been. 'Goodwill' and any 'paid for' support we offer, extends to our packages only. Unfortunately we're not able to troubleshoot more general concrete5 issues or other add-ons.
The Are You Human add-on does not appear to work on the standard register page on YOUR site not concrete5's.
If you you turn off the custom register page with are you human enabme - it still does not show up.
If you you turn off the custom register page with are you human enabme - it still does not show up.