error update Anitya

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Hi

here the error message when I want to update anitya:

rename(D:\home\site\wwwroot/packages/theme_anitya,D:\home\site\wwwroot/application/files/trash/theme_anitya_20150904222615): Access is denied. (code: 5)

Could you help me?

Thanks

Type: Pre-Sale
Status: In Progress
View Replies:
isno replied on at Permalink Reply
Hi

I still have no solution

Please could you help me??
sebastienj replied on at Permalink Reply
sebastienj
Ouups the issue seems not coming from Anitya.
But it seems that you have wrong permission on the package folder ?
Can you place the package manually on this folder and try again ?
isno replied on at Permalink Reply
Ok Thanks

Where can I donwload the update package?
isno replied on at Permalink Reply
Hi,

I still not able te update Anitya

I don't kown where can I download the package and the way to set it.

Thanks for your help
sebastienj replied on at Permalink Reply
sebastienj
They are no updated package. You need to chmod the package folder (containing anitya) to put right permissions on it.
isno replied on at Permalink Reply
My web site is on Azure and CHMOD does not working
Your app is avialable on Azure and I bougth you theme. It's shame to see so little help I get

What is th solution.... please!
isno replied on at Permalink Reply
Azure support get the solution. There a problem with your code and it is not a chmod trouble.

I'm really disapointed that you did not even trying to help me.

I think you should see with Azure to teach you how you have to code you product....
sebastienj replied on at Permalink Reply
sebastienj
Hi,

I'm really sorry, it is not that a provide a bad support, cause 99% of client are satidfied of the support, it's about some thread like this that is missed from the list of thing to follow. I would really help you.
But your issue seems really strange. Anitya work on hundred of server without ANY problem. On your installation you meet a issue and you can't write me any details on the error.
I don't know who is Azure and who to contact.
sebastienj replied on at Permalink Reply
sebastienj
As the last thread is from September 30, it was on very bottom of the list and i doesn't check to this, i'm sorry. Can you remove the review that to not refer to the reality but to a very particular case that is your. I'm sorry for that.
For the damage caused, I offer you a license to a Myconcretelab product.
isno replied on at Permalink Reply
Hi,

here the case study from Azure Microsoft:

Case Summary
Problem Description Sent:
Got "Access is denied" error for installing Anitya theme on Concrete5 site.

Our Findings:
There is bug in Anitya theme code, file path format does not work on Windows and Azure environment.

Action Taken:
- Create a file “normalizepath.php” under “wwwroot/updates/concrete5.7.5.1_remote_updater/concrete/src/Package”.
- Included and use normalizepath function to correct path format. Installation is successful.

Please let me know if you have any questions.

We are interested in any feedback you might have about the service you received on this incident. Please let the Microsoft Team Manager, Ed Walters, know what you think of the level of service provided, by contacting him via email at [email protected] , or directly by phone at (469) 775-2743 .

We wish you the best with your future development!

Best Wishes!


Thank you,
Yi Wang
Azure Developer Support – OSS Collaboration Team
Phone: +1 (469) 7754429
Email: [email protected]
http://blogs.msdn.com/b/azureossds/...
isno replied on at Permalink Reply
What is Myconcretelab product?

I got a blank page onhttp://myconcretelab.com/concrete5-addons/product-attribute/...
sebastienj replied on at Permalink Reply
sebastienj
Did you meet this error only with Anitya? Did you have tested to install other packages ?

Myconcretelab products for Concrete5.7 is
Theme :
-Supermint3
-Anitya
-Vedana
Add-ons :
-Easy Image Gallery
isno replied on at Permalink Reply
no I put your theme only.

You should see with Azure team.

ok I delete the review for your product you discribe

Hope you won't miss another support ticket
sebastienj replied on at Permalink Reply
sebastienj
It would be interesting to test with other packages, without the Hack.
Thanks a lot for deleting (or improve :-) review.
isno replied on at Permalink Reply
You can test Azure webapphttps://azure.microsoft.com/fr-fr/pricing/free-trial/...

I'm not good for developping

I'm waiting for your licence
sebastienj replied on at Permalink Reply
sebastienj
Which product you would have ?
isno replied on at Permalink Reply
-Supermint3
-Easy Image Gallery

this should be great
isno replied on at Permalink Reply
My review has been updated
sebastienj replied on at Permalink Reply
sebastienj
Thank you for the review.
Licenses granted, please checkhttp://www.concrete5.org/profile/orders/...
isno replied on at Permalink Reply
ok thanks Sebastien
isno replied on at Permalink Reply
Hi,

I still had this problem and I never heard you for a solution.

concrete5 Environment Information

On Azure Microsoft

# concrete5 Version
Core Version - 5.7.5.1
Version Installed - 5.7.5.1
Database Version - 20150713000000

# concrete5 Packages
Anitya Theme (1.2.1).

# concrete5 Overrides
languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - In all cases.
Full Page Cache Lifetime - Only when manually removed or the cache is cleared.

# Server Software
Microsoft-IIS/8.0

# Server API
cgi-fcgi

# PHP Version
5.4.42

# PHP Extensions
bcmath, calendar, cgi-fcgi, com_dotnet, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, pdo_sqlsrv, Phar, Reflection, session, SimpleXML, soap, SPL, sqlsrv, standard, tidy, tokenizer, wddx, wincache, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib.

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 8M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pdo_sqlsrv.client_buffer_max_kb_size - 10240
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
wincache.maxfilesize - 512
wincache.ttlmax - 1200

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

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