Error at install or modifing page layoutBrowser Info Environment
First of all, thanks for purchasing the theme.
Regarding on your error, can you provide a step by step instruction on how you encountered the error? this is to replicate the issue on my end. This is the first time to receive that kind of error. Also can you provide a screenshot?
I have some more questions to help me investigate on the issue:
How many times did you install the theme?
Were you able to install it successfully (without having error)?
What was the last action that you performed before the error?
I desinstalled the application Avenir, I desinstalled Concrete 5.7 and I
deleted the database.
I re-installed Concrete 5.7, I assigned Avenir to my site, I loaded
Avenir into my site, I installed Avenir.
I looked at the actual theme (default Elemental) was OK.
I activated Avenir and look at the main page - was OK (see screen 1)
I looked at the edit mode - was OK (screen 2)
I looked at then add-block mode - was OK (screen 3)
I looked at the setting part - was ok to modifie parameters (screen 4)
but after "saving chenges" - screen becomes white - nothing more (5)
I had this error from the begining, at the first installation, and it is
why i desinstalled the theme and reinstalled it more times. Then I had
the error shawned before !!
Le samedi 31 janvier 2015 à 09:29 -0500, concrete5 Community a écrit :
You didn't attached the screenshots.
Can you attach it?
Also could it be that the block that you added was causing the issue?
What was the block that you used?
I went to "customisation"
I wanted to change screen colours and text size...
I pressed "save setting" and no more main page - just white.
Screen shots were attached and they are attach again !
Le dimanche 01 février 2015 à 04:33 -0500, concrete5 Community a écrit :
Just using my phone at the moment
On Sunday, February 1, 2015, concrete5 Community <
[email protected]> wrote:
Again no screenshot attached. No attachment notification in your message.
Are you using your email client when attaching images?
please login to c5 and go to your ticket and attach the screenshot.
Also if possible can you provide me the link of your site and a temporary access to check on your issue and to help you faster. Just PM the credentials.
Ok, now I I understood !
PS: Conflict with Elemental ?
I was blocked by firewall.
type user name and PW I sent to you on your mail adress
It does not work ?
see you soon
I'll try to reset my router for new IP address to see if I can access the site.
If not I guess you need to contact your hosting provider.
Sorry if the theme is not running smoothly in your website your issue is quite unusual.
Can you give me more time for it?
Le lundi 09 février 2015 à 02:51 -0500, concrete5 Community a écrit :
Sorry for the inconvenience. I will give you a refund.
Very good news ! All is OK, very nice Theme
PHP admin: put at least 128 MB size and choose PHP version 5.6 (was 5.3)