Error at install or modifing page layout

Permalink Browser Info Environment
An exception occurred while executing 'insert into AttributeKeys (akHandle, akName, akIsSearchable, akIsSearchableIndexed, akIsInternal, akIsAutoCreated, akIsEditable, atID, akCategoryID, pkgID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params ["background_slideshow", "Background Slideshow", 0, 0, 0, 0, 1, "1", "1", 0]: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'background_slideshow-1' for key 'akHandle'

Type: Pre-Sale
Status: In Progress
View Replies:
longki replied on at Permalink Reply
longki
Hi,

First of all, thanks for purchasing the theme.

Regarding on your error, can you provide a step by step instruction on how you encountered the error? this is to replicate the issue on my end. This is the first time to receive that kind of error. Also can you provide a screenshot?

I have some more questions to help me investigate on the issue:
How many times did you install the theme?
Were you able to install it successfully (without having error)?
What was the last action that you performed before the error?

Thanks,
John
progatec replied on at Permalink Reply
Hello, Thank you for answer.

I desinstalled the application Avenir, I desinstalled Concrete 5.7 and I
deleted the database.

I re-installed Concrete 5.7, I assigned Avenir to my site, I loaded
Avenir into my site, I installed Avenir.

I looked at the actual theme (default Elemental) was OK.

I activated Avenir and look at the main page - was OK (see screen 1)

I looked at the edit mode - was OK (screen 2)

I looked at then add-block mode - was OK (screen 3)

I looked at the setting part - was ok to modifie parameters (screen 4)

but after "saving chenges" - screen becomes white - nothing more (5)

I had this error from the begining, at the first installation, and it is
why i desinstalled the theme and reinstalled it more times. Then I had
the error shawned before !!

Claude-Alain Jaccard





Le samedi 31 janvier 2015 à 09:29 -0500, concrete5 Community a écrit :
longki replied on at Permalink Reply
longki
Hi sir,

You didn't attached the screenshots.
Can you attach it?
Also could it be that the block that you added was causing the issue?
What was the block that you used?

Thanks,
John
progatec replied on at Permalink Reply
Hello, I did not add a block, just go in and out !
I went to "customisation"
I wanted to change screen colours and text size...
I pressed "save setting" and no more main page - just white.

Screen shots were attached and they are attach again !

Regards


Le dimanche 01 février 2015 à 04:33 -0500, concrete5 Community a écrit :
longki replied on at Permalink Reply
longki
Sir Claude will get back to you asap. Im doing some errands.

Just using my phone at the moment

Thanks,
john

On Sunday, February 1, 2015, concrete5 Community <
discussions@concretecms.com> wrote:
longki replied on at Permalink Reply
longki
Hi sir Claude,

Good day.

Again no screenshot attached. No attachment notification in your message.
http://screencast.com/t/CCZu6YYq1Ih...
Are you using your email client when attaching images?
please login to c5 and go to your ticket and attach the screenshot.

Also if possible can you provide me the link of your site and a temporary access to check on your issue and to help you faster. Just PM the credentials.

Thanks,
John
progatec replied on at Permalink Reply 5 Attachments
Hello, happy to see you.
Ok, now I I understood !

PS: Conflict with Elemental ?

Claude
longki replied on at Permalink Reply 1 Attachment
longki
Hi Claude,

I was blocked by firewall.

Thanks,
John
progatec replied on at Permalink Reply
I do not know this firewall ?!
got towww.www.thermoradiances.ch/C57/...
type user name and PW I sent to you on your mail adress
It does not work ?
see you soon
regards
Claude
longki replied on at Permalink Reply
longki
I was able to login but then after a few minutes I was blocked.
I'll try to reset my router for new IP address to see if I can access the site.
If not I guess you need to contact your hosting provider.

Thanks,
John
progatec replied on at Permalink Reply
Hello Longki, at this time, the best is to send money back. Thanks a lot.
Regards
Claude-Alain
longki replied on at Permalink Reply
longki
Hi sir Cluade.

Sorry if the theme is not running smoothly in your website your issue is quite unusual.
Can you give me more time for it?

Thanks,
John
progatec replied on at Permalink Reply
Dear John, take your time if you think it will be ok.


Le lundi 09 février 2015 à 02:51 -0500, concrete5 Community a écrit :
longki replied on at Permalink Reply
longki
Will do. Thank you. will update you ASAP.
progatec replied on at Permalink Reply
No way to run it ! Please refund it
longki replied on at Permalink Reply
longki
Hi sir Claude,

Sorry for the inconvenience. I will give you a refund.

Thanks,
John
longki replied on at Permalink Reply
longki
Done issuing a refund sir Claude.
progatec replied on at Permalink Reply
Many thanks and best regards
progatec replied on at Permalink Reply
Hello John,

Very good news ! All is OK, very nice Theme

Solution was:
PHP admin: put at least 128 MB size and choose PHP version 5.6 (was 5.3)

Best regards
Claude

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.3.1
Version Installed - 5.7.3.1
Database Version - 20150109000000

# concrete5 Packages
Long Story Short (0.9.9.2).

# concrete5 Overrides
languages/nl_NL, languages/it_IT, languages/sl_SI, languages/tr_TR, languages/sv_SE, languages/ja_JP, languages/ru_RU, languages/fr_FR, languages/fi_FI, languages/de_DE, languages/da_DK, languages/el_GR

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.10 (Unix) OpenSSL/1.0.1e-fips mod_fastcgi/2.4.7 Phusion_Passenger/4.0.50

# Server API
fpm-fcgi

# PHP Version
5.3.29

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, geoip, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, mongo, mysql, mysqli, mysqlnd, openssl, pcre, pdf, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, recode, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, uploadprogress, wddx, XCache, XCache Cacher, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 50
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 10000
memory_limit - 128M
post_max_size - 128M
safe_mode - Off
safe_mode_exec_dir - /usr/local/php53/bin
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 16M
ldap.max_links - Unlimited
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH
xcache.var_maxttl - 3600

Browser User-Agent String

Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:35.0) Gecko/20100101 Firefox/35.0

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Created on Jan 30 2015 at 8:48 am
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