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Error at install or modifing page layout

Permalink Browser Info Environment January 31, 2015 at 8:11 AM

An exception occurred while executing 'insert into AttributeKeys (akHandle, akName, akIsSearchable, akIsSearchableIndexed, akIsInternal, akIsAutoCreated, akIsEditable, atID, akCategoryID, pkgID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params ["background_slideshow", "Background Slideshow", 0, 0, 0, 0, 1, "1", "1", 0]: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'background_slideshow-1' for key 'akHandle'

Type:	Pre-Sale
Status:	In Progress

longki replied on Jan 31, 2015 at 9:29 am Permalink Reply

Hi,

First of all, thanks for purchasing the theme.

Regarding on your error, can you provide a step by step instruction on how you encountered the error? this is to replicate the issue on my end. This is the first time to receive that kind of error. Also can you provide a screenshot?

I have some more questions to help me investigate on the issue:
How many times did you install the theme?
Were you able to install it successfully (without having error)?
What was the last action that you performed before the error?

Thanks,
John

progatec replied on Feb 1, 2015 at 3:50 am Permalink Reply

Hello, Thank you for answer.

I desinstalled the application Avenir, I desinstalled Concrete 5.7 and I
deleted the database.

I re-installed Concrete 5.7, I assigned Avenir to my site, I loaded
Avenir into my site, I installed Avenir.

I looked at the actual theme (default Elemental) was OK.

I activated Avenir and look at the main page - was OK (see screen 1)

I looked at the edit mode - was OK (screen 2)

I looked at then add-block mode - was OK (screen 3)

I looked at the setting part - was ok to modifie parameters (screen 4)

but after "saving chenges" - screen becomes white - nothing more (5)

I had this error from the begining, at the first installation, and it is
why i desinstalled the theme and reinstalled it more times. Then I had
the error shawned before !!

Claude-Alain Jaccard

Le samedi 31 janvier 2015 à 09:29 -0500, concrete5 Community a écrit :

longki replied on Feb 1, 2015 at 4:33 am Permalink Reply

Hi sir,

You didn't attached the screenshots.
Can you attach it?
Also could it be that the block that you added was causing the issue?
What was the block that you used?

Thanks,
John

progatec replied on Feb 1, 2015 at 5:10 am Permalink Reply

Hello, I did not add a block, just go in and out !
I went to "customisation"
I wanted to change screen colours and text size...
I pressed "save setting" and no more main page - just white.

Screen shots were attached and they are attach again !

Regards

Le dimanche 01 février 2015 à 04:33 -0500, concrete5 Community a écrit :

longki replied on Feb 1, 2015 at 5:35 am Permalink Reply

Sir Claude will get back to you asap. Im doing some errands.

Just using my phone at the moment

Thanks,
john

On Sunday, February 1, 2015, concrete5 Community <
discussions@concretecms.com> wrote:

longki replied on Feb 2, 2015 at 1:05 am Permalink Reply

Hi sir Claude,

Good day.

Again no screenshot attached. No attachment notification in your message.
http://screencast.com/t/CCZu6YYq1Ih...
Are you using your email client when attaching images?
please login to c5 and go to your ticket and attach the screenshot.

Also if possible can you provide me the link of your site and a temporary access to check on your issue and to help you faster. Just PM the credentials.

Thanks,
John

progatec replied on Feb 2, 2015 at 2:29 am Permalink Reply 5 Attachments

Hello, happy to see you.
Ok, now I I understood !

PS: Conflict with Elemental ?

Claude

longki replied on Feb 3, 2015 at 8:17 am Permalink Reply 1 Attachment

Hi Claude,

I was blocked by firewall.

Thanks,
John

progatec replied on Feb 3, 2015 at 1:11 pm Permalink Reply

I do not know this firewall ?!
got towww.www.thermoradiances.ch/C57/...
type user name and PW I sent to you on your mail adress
It does not work ?
see you soon
regards
Claude

longki replied on Feb 3, 2015 at 6:52 pm Permalink Reply

I was able to login but then after a few minutes I was blocked.
I'll try to reset my router for new IP address to see if I can access the site.
If not I guess you need to contact your hosting provider.

Thanks,
John

progatec replied on Feb 9, 2015 at 2:33 am Permalink Reply

Hello Longki, at this time, the best is to send money back. Thanks a lot.
Regards
Claude-Alain

longki replied on Feb 9, 2015 at 2:51 am Permalink Reply

Hi sir Cluade.

Sorry if the theme is not running smoothly in your website your issue is quite unusual.
Can you give me more time for it?

Thanks,
John

progatec replied on Feb 9, 2015 at 3:10 am Permalink Reply

Dear John, take your time if you think it will be ok.

Le lundi 09 février 2015 à 02:51 -0500, concrete5 Community a écrit :

longki replied on Feb 9, 2015 at 3:11 am Permalink Reply

Will do. Thank you. will update you ASAP.

progatec replied on Mar 24, 2015 at 5:45 pm Permalink Reply

No way to run it ! Please refund it

longki replied on Mar 24, 2015 at 7:18 pm Permalink Reply

Hi sir Claude,

Sorry for the inconvenience. I will give you a refund.

Thanks,
John

longki replied on Mar 24, 2015 at 7:19 pm Permalink Reply

Done issuing a refund sir Claude.

progatec replied on Mar 25, 2015 at 2:59 am Permalink Reply

Many thanks and best regards

progatec replied on Apr 4, 2015 at 8:46 am Permalink Reply

Hello John,

Very good news ! All is OK, very nice Theme

Solution was:
PHP admin: put at least 128 MB size and choose PHP version 5.6 (was 5.3)

Best regards
Claude

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