Website has disappeared. No data in the ht access file. Please help!

Permalink Browser Info Environment
The entire website is gone. Only white pages are shown. I can't even log in or access the dashboard.

No error message. Per the host company, there is no data in the ht access file.

Type: Pre-Sale
Status: In Progress
View Replies:
longki replied on at Permalink Reply
longki
Hello,

When did this happened? When you install the theme?

Thanks,
John

On Sunday, January 31, 2016, concrete5 Community <
[email protected]> wrote:
livgude replied on at Permalink Reply
The theme was installed and up and running. It happened today. The last time I was on the site it was fine, I saved my work, exited with no error messages. Today - nothing. I appreciate any ideas!
longki replied on at Permalink Reply
longki
Can you provide link to your site?

On Sunday, January 31, 2016, concrete5 Community <
[email protected]> wrote:
livgude replied on at Permalink Reply
Yes!

build.shapleys.com

Thank you!
longki replied on at Permalink Reply
longki
If no .htaccess file then create one. Do you have a local backup of your
site in your computer?

On Sunday, January 31, 2016, concrete5 Community <
[email protected]> wrote:
livgude replied on at Permalink Reply
That's way above my pay grade. Can you help with how to do that?
livgude replied on at Permalink Reply
never mind - got it

concrete5 Environment Information

Can't show environment - i can't access the dash.

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.6.3 (KHTML, like Gecko) Version/8.0.6 Safari/600.6.3

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