Banner from mobile device = large black area + bottom header

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Using only text for top & bottom header, adjusted margin-top in two places as directed in documentation. Also reduced $header_text_top height from 647 to 260. Desktop view looks great. Mobile view shows only bottom header, with very large black area above.

Type: Discussion
Status: In Progress
tomfromdare
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jb1 replied on at Permalink Reply
jb1
Hi

We are currently off on weekends. I'll be taking a look at this tomorrow.

JZ
jb1 replied on at Permalink Reply
jb1
Hi

I couldn't seem to replicate this. Can you send me the url where this theme is installed? Also can you send me your Dashboard login via Private Message so I can take a closer look at your settings.

JZ
tomfromdare replied on at Permalink Reply
tomfromdare
URL:http://bluecarburetor.com/
login details sent by PM
tomfromdare replied on at Permalink Reply
tomfromdare
Update: Theme headers look fine on 7" Android tablet. top header, bottom header, menu, content --- all with proper spacing.

The problem is with 4" Android phone. With Chrome v42, see top header, large blank area, bottom header. Same on "Browser" but top header appears briefly then disappears.
jb1 replied on at Permalink Reply
jb1
Thanks for the details. I'll take a look at those settings.

JZ
jb1 replied on at Permalink Reply
jb1
Hi

Sorry for taking a while I've already got a hold on an Android emulator and got this resulthttp://screencast.com/t/WN5jUQGj... based on that I can see the lower header. Have you installed other blocks in the same page perhaps? That might cause the conflict.

JZ
jb1 replied on at Permalink Reply
jb1
Hi

Thanks for the details. I've checked it on iPhone and I got this resulthttp://screencast.com/t/cwOsgq10HU... also tried it on other devices and I can see the top header. Or am I missing something? Can you share your screenshot as well as the mobile device you use on which browser?

JZ
tomfromdare replied on at Permalink Reply 2 Attachments
tomfromdare
Sorry for delay, but I'm able to take screenshots in Android. One shows top of the page, other shows scrolled down to show bottom header and top of text.
jb1 replied on at Permalink Reply
jb1
Hi

I've just updated this theme and added fix on that spacing. Kindly upgrade your copy. Let me know how it goes.

JZ
tomfromdare replied on at Permalink Reply
tomfromdare
Great service! Thanks for all your work.

When attempting upgrade from 1.2.6, I got this message, and no upgrade:

Unable to backup old package directory to /home/bluecarburetor/public_html/files/trash

Never seen that one before. Can I upgrade manually?
jb1 replied on at Permalink Reply
jb1
I think your site has failed to see the new updates in C5. Have you tried forcing the updates? Try going to this path [your domain]/index.php/dashboard/extend/update/

Let me know how that goes.

JZ
tomfromdare replied on at Permalink Reply
tomfromdare
Well, Black Knight is the only update, and clicking "Download and Install" results in the same error:

Unable to backup old package directory to /home/bluecarburetor/public_html/files/trash

I disabled block cache, cleared cache, then tried again. Same error. Sorry, I'm running out of ideas.
jb1 replied on at Permalink Reply
jb1
Hi

That seems to be a known issue on Concrete5 and not particularly with this theme. You can find the solution herehttps://www.concrete5.org/community/forums/chat/unable-to-backup-old...

Hope that helps.

JZ
tomfromdare replied on at Permalink Reply
tomfromdare
A long and complex thread, but I created a "trash" folder in the "files" folder with default permissions 755, and the theme then installed.

Thanks for all your efforts!

concrete5 Environment Information

# concrete5 Version
5.6.3.3

# concrete5 Packages
Black Knight (1.2.6), tnSpacer (1.3).

# concrete5 Overrides
languages/es_AR, languages/nb_NO, languages/nl_NL, languages/da_DK, languages/fi_FI, languages/sl_SI, languages/ar, languages/zh_TW, languages/vi_VN, languages/sv_SE, languages/de_DE, languages/sk_SK, languages/el_GR, languages/es_PE, languages/pl_PL, languages/es_ES, languages/fr_FR, languages/pt_PT, languages/it_IT, languages/tr_TR, languages/pt_BR, languages/fa_IR, languages/ru_RU, languages/cs_CZ, languages/es_MX, languages/ja_JP, languages/ro_RO

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - Off
Full Page Caching - Off

# Server Software
Apache/2.4.12

# Server API
cgi-fcgi

# PHP Version
5.4.43

# PHP Extensions
apc, bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 120
apc.max_file_size - 1M
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 64M
post_max_size - 48M
sql.safe_mode - Off
upload_max_filesize - 32M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 10000000
pcre.recursion_limit - 10000000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:41.0) Gecko/20100101 Firefox/41.0

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