Error received when adding an incoming video to file manager

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I am trying to add a 90MB video file to the filemanager and receive the following error:

exception occurred while executing 'select treeTypeID from TreeTypes where treeTypeHandle = ?' with params ["file_manager"]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

Type: Pre-Sale
Status: In Progress
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biaprom replied on at Permalink Reply
Hello.

this error may be caused with hosting problems with MYSQL or PHP settings.

You need to ask about that.
typoman76 replied on at Permalink Reply
typoman76
I have the same error after uploading a video (MP4) file by ftp to incoming.
The video file is about 450 MB.

This is the error message.
An exception occurred while executing 'select treeTypeID from TreeTypes where treeTypeHandle = ?' with params ["file_manager"]: Error while sending QUERY packet. PID=19959


Did you get a solution for your problem?
best regards, Roland
biaprom replied on at Permalink Reply
Hi. That's not theme error. But i'll try to help.
Try to upload small size videos, if it works fine. Then problems in php.ini variables

upload_max_filesize and post_max_size ask your hosting to increase values of these variables.

Thank you.

concrete5 Environment Information

c5.8

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

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