Cannot install properly

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Hi there
I've tried everything to install this theme and all I get is this message .... see screenshot. After clearing cache, rebooting everything, uninstalling and installing themes about six tiimes I've had enough. I have no confidence in the theme. Please refund my money. I will have to use another theme as this is a LIVE online music station.
Thank you
Terence Bridge

1 Attachment

Type: Pre-Sale
Status: Resolved
tjbphoto
View Replies:
tjbphoto replied on at Permalink Reply
tjbphoto
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
Steevb replied on at Permalink Reply
Steevb
Morning Terence, thanks for purchasing.

So sorry to hear you are having issues trying install the package.

I’ve tried two more installs this morning without error.

I have updated the package with a coupes of small tweaks.

Could you try updating and installing the new version and let me know how you get on.

Many thanks
Steev
Steevb replied on at Permalink Reply
Steevb
Hello Terence,

Do you still require a refund?
tjbphoto replied on at Permalink Reply
tjbphoto
Hi there Steevb
I had to use another theme as advised. Any way the second install would not work. I still require a refund. Sorry for the late reply.
Many thanks.
Steevb replied on at Permalink Reply
Steevb
Hello Terence,

Sorry for the reply. Not geeting notification from support.

Will refund you now.

Regards
Steev

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.13
Version Installed - 5.7.5.13
Database Version - 20160615000000

# concrete5 Packages
Background Image and Overlay (0.9.9), Breadcrumb Trail Page Links (1.1), Customize Editing Interface (1.0.1), Dio Theme (0.9.2), HTML5 Audio Player Basic (2.0.5), Live Chat (1.0.0), Neat (0.9.2), Open Graph Tags Lite (2.1.3), Quick Tabs (1.0), Random Image (1.0), Spacer (0.9.3), Stucco (2.1.2), SVG Social Media Icons (0.9.9), Vivid Carousel (1.0.1), Whale Responsive Tables (1.0.3)

# concrete5 Overrides
languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.2.15 (CentOS)

# Server API
apache2handler

# PHP Version
5.6.30

# PHP Extensions
apache2handler, apc, apcu, bcmath, bz2, calendar, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, memcache, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, recode, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, XCache, XCache Cacher, XCache Coverager, XCache Optimizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib

# PHP Settings
max_execution_time - 30000
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 3000
max_input_vars - 1000
memory_limit - 128M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 16M
ldap.max_links - Unlimited
memcache.max_failover_attempts - 20
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
xcache.var_maxttl - 0

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

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Request Refund

Click below to request a refund for License #8057855. Currently unassigned.
Created on Jul 16 2017 at 8:27 am
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