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| Type: | Pre-Sale |
|---|---|
| Status: | In Progress |
David,
While I can appreciate your limitations on support, the fact that you were not even willing to offer any other ways to obtain support (the option to pay and/or search through a community forum, etc.) assures that I will definitely not be purchasing anything else from you (or your company).
BTW, The question was labeled pre-sales by mistake, and I have since been able to solve the issue myself.
So much for the Concrete 5 "helpful" community...
While I can appreciate your limitations on support, the fact that you were not even willing to offer any other ways to obtain support (the option to pay and/or search through a community forum, etc.) assures that I will definitely not be purchasing anything else from you (or your company).
BTW, The question was labeled pre-sales by mistake, and I have since been able to solve the issue myself.
So much for the Concrete 5 "helpful" community...
If you actually look we have answered your question through your forum post, the above response is explaining why we can't provide support through the support system.
As you came to us nearly 2 years after you purchased, you were not entitled to even a response, read the t & c's you agreed to on purchase.
I took the time out of my day to explain how to achieve what you were trying to do, and even explained why your support request was invalid, and this is the response, which pretty much makes you a grade "A" douche bag.
Also concrete5 supply the support mechanism not me, and there is a paid support option available, again you just had to use your eyes.
I won't lose any sleep over you not purchasing from us again, frankly it's a relief. I need " customers" like you, like I need a pin in the eye.
As you came to us nearly 2 years after you purchased, you were not entitled to even a response, read the t & c's you agreed to on purchase.
I took the time out of my day to explain how to achieve what you were trying to do, and even explained why your support request was invalid, and this is the response, which pretty much makes you a grade "A" douche bag.
Also concrete5 supply the support mechanism not me, and there is a paid support option available, again you just had to use your eyes.
I won't lose any sleep over you not purchasing from us again, frankly it's a relief. I need " customers" like you, like I need a pin in the eye.
Just to add to that:
You were well aware, that this was labeled as a pre-sale question as this is a common practice amongst mickey takers like yourself trying to get support long after your 30 days have expired.
Also, as for not providing a community forum??? You actually posted in it, and we replied to you there, so get your lies straight before posting next time.
https://www.concrete5.org/marketplace/themes/elegancia-onyx/forums/h...
You were well aware, that this was labeled as a pre-sale question as this is a common practice amongst mickey takers like yourself trying to get support long after your 30 days have expired.
Also, as for not providing a community forum??? You actually posted in it, and we replied to you there, so get your lies straight before posting next time.
https://www.concrete5.org/marketplace/themes/elegancia-onyx/forums/h...
-- 30 days free support has expired.
-- Subject is out of scope of support, i.e its not a bug or a broken item.
-- Not a pre sale question.
We have responded to your forum post.
Regards
David