Theme problem

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I purchased theme from market looking at the sample given in the site. But when I installed and checked. It is not as per the sample given. I could not find any space for company logo. In fact entire header is navigation and when I put navigation, it gives simple list of pages and display is not as per sample. Please do the needful immediately or refund money.

Type: Pre-Sale
Status: In Progress
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c5hub replied on at Permalink Reply
You need to reinstall and this time select 'yes install with sample content '. Then you will get a site like the demo.
kgoudeau replied on at Permalink Reply
I am having a similar issue: I do not have the sample content when I reintall. I have tried various ways, including reinstalling C5. Here are the steps that I am taking:

1. assign license to project that I'm working on.
2. find the Theme I want to install on the dashboard (under add functionality)
3. Download Theme
4. Install theme (do you want to replace files: yes)
5. 500 Internal Server Error :The server encountered an internal error or misconfiguration and was unable to complete your request. (Using Godaddy, Plesk)

6. Refresh and see that the theme is installed, exit the dashboard, followed by some yelling because none of the sample content is there.

I see no option to install with sample content. where is the choice made and why can't I see it? Does it have anything to do with the 500 error (i'm thinking yes, but please, I'm a total noob and have searched all day for a fix before posting)? If so, I'm sure this has been covered, but I have had no luck finding a thread that answers this issue.

Thanks for any help :)
c5hub replied on at Permalink Reply
The 500 error almost certainly has prevented the sample content from running. Could you attach your concrete5 environment info so we can see if there is anything obvious that may be causing the issue.
kgoudeau replied on at Permalink Reply 1 Attachment
I believe this is what you are looking for.
c5hub replied on at Permalink Reply
Please see this post, your memory limit is likely the problem
kgoudeau replied on at Permalink Reply 1 Attachment
Thank you for your help. I really appreciate it.

Ok, it took all day and I figured out how to increase the memory limit, lol, but to no avail. Still receive same error. I've tried both methods for increasing memory and neither has fixed the issue. I've even tried going higher to 512, but that didn't work either. I've attached the updated environment.
kgoudeau replied on at Permalink Reply

OK, I just wiped the server and started from scratch again, changed the memory limit both ways and tried the install again and this time no error msg and sample content is present. Thank you for pointing me in the right direction!
ashvin replied on at Permalink Reply 1 Attachment

I have made pages.
If I reinstall, will I be able to recover work I have done?

One more thing, brand logo option is given in navigation but when I tick it , it is like shwon in the file.

What to do reinstall or any other method?
ashvin replied on at Permalink Reply

Awaiting for your immediate reply....
c5hub replied on at Permalink Reply
If you reinstall with sample content then of course you will loose any pages you have added - this is the nature of sample content; it resets your site to look like the demo site.

To add your logo please refer to the documentation that comes with the theme -
ashvin replied on at Permalink Reply 1 Attachment

I could put logo as per instruction but the location is not as per desire. please find attached the sheet showing desired location. What to do?
I tried pading and margin but it affect the entire navigation panel.
c5hub replied on at Permalink Reply
The margin/padding should be included in the actual image/logo itself for consistent results. Re-crop your logo/image accordingly to include any spacing you need to make the image sit correctly. it is done this way to obtain consistent results across all devices.

concrete5 Environment Information


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Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36

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