Theme installing -importing incorrectly without content

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I've PM'd you the url and info to view and that will hopefully help, please let me know if theres anything I can do. Thank you

Type: Pre-Sale
Status: In Progress
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c5box replied on at Permalink Reply

Thanks for choosing my theme :)

I got your PM and I am now checking it. I'll let you know immediately once I figure out the problem.

Kind regards,
c5box replied on at Permalink Reply 1 Attachment

After trying to install the theme with sample content I get an error. See screenshot. For now, I am not sure what is causing the this. Can you check if your file permissions are correct? Where there any errors when you installed concrete5 on your server?

Looking forward to your reply. I'll be looking around the forum for similar issues.

Kind regards,
c5box replied on at Permalink Reply
Problem solved by clean installation (as discussed via private message)
Closing ticket
NetQM replied on at Permalink Reply
Please can you post the Solution.
I think i receive the same error on install with sample content.
c5box replied on at Permalink Reply

The problem was because the website had a few addons that were not uninstalled properly. To fix, you need to start with a clean installation of concrete5. Then you can install the theme with sample content.

Kind regards,
NetQM replied on at Permalink Reply

Thank you for fast response.

I use a clean install.
Steps i did:
Copied files on ftp (8.3.1)
Install process
connected to the community
license assigned
download of the theme
Error and every sample contend is gone

It is not my first install of concrete but at this point i don´t know what to do.

best regards
c5box replied on at Permalink Reply
Hi Sebastian,

Can you attach here the error message?
NetQM replied on at Permalink Reply
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
c5box replied on at Permalink Reply

Internal 500 error means this is a server problem. Can you check if your files are all on the correct permissions? Also, can you check if your installation is running the correct version of PHP?
NetQM replied on at Permalink Reply
Hi James,

sorry for the late reply.
First of all, happy new year!

i tried it a few times with clean install. Every time the same error message.
Without the sample content it seems to work like it should.

My PHP Version is 7.1.11

Thank you very much for your great work, i love your themes

concrete5 Environment Information

# concrete5 Version
Core Version - 8.2.1
Version Installed - 8.2.1
Database Version - 20170802000000

# concrete5 Packages
Framework Theme (

# concrete5 Overrides

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software

# Server API

# PHP Version

# PHP Extensions
bcmath, bz2, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, SourceGuardian, SPL, sqlite3, standard, suhosin, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 3000
memory_limit - 256M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
ldap.max_links - Unlimited
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
suhosin.cookie.max_array_depth - 50
suhosin.cookie.max_array_index_length - 64
suhosin.cookie.max_name_length - 64
suhosin.cookie.max_totalname_length - 256
suhosin.cookie.max_value_length - 10000
suhosin.cookie.max_vars - 100
suhosin.executor.include.max_traversal - 0
suhosin.executor.max_depth - 750
suhosin.get.max_array_depth - 50
suhosin.get.max_array_index_length - 64
suhosin.get.max_name_length - 64
suhosin.get.max_totalname_length - 256
suhosin.get.max_value_length - 512
suhosin.get.max_vars - 100
suhosin.log.phpscript.is_safe - Off
suhosin.memory_limit - 0 - 50 - 64 - 64 - 256 - 1000000 - 1000
suhosin.request.max_array_depth - 50
suhosin.request.max_array_index_length - 64
suhosin.request.max_totalname_length - 256
suhosin.request.max_value_length - 1000000
suhosin.request.max_varname_length - 64
suhosin.request.max_vars - 1000
suhosin.session.max_id_length - 128
suhosin.upload.max_newlines - 100
suhosin.upload.max_uploads - 25
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5
zend_optimizerplus.max_accelerated_files - 2000
zend_optimizerplus.max_file_size - 0
zend_optimizerplus.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36

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