Support

c5hub replied on Jul 28, 2015 at 8:21 am Permalink Reply

Hi there,

Couple if things to try

Have you tried clearing your site and browser cache?

Have you uninstalled and then re-installed the Fundamental theme package?

Do you get any errors once the install has completed?

Failing the above - could you provide us with a URL and then private message us a log in so we may take a look please?

Thanks

HeinoM replied on Jul 28, 2015 at 11:07 am Permalink Reply

Yes, I've deleted and re-installed as well as clear both browser and site cache. Didn't help. There were no errors on installation either time.

I've just PM'd you a login. Thanks!

c5hub replied on Jul 28, 2015 at 12:02 pm Permalink Reply

Thanks for the login. We have logged in and tried to uninstall and reinstall the theme without luck. May I ask, have you manually uploaded the fundamental package to your server or is it connected to the marketplace. You have an outdated version 2.0.1, the latest version is 2.0.3.

If you have uploaded manually then please ensure all files have been properly uploaded and that you are running the latest version.

HeinoM replied on Jul 28, 2015 at 12:09 pm Permalink Reply

I got it through the Marketplace and installed it from there. Did not manually install. Should I?

c5hub replied on Jul 28, 2015 at 12:12 pm Permalink Reply

Installing through the marketplace is fine and probably the suggested way of doing it. As the site is connected to the marketplace there should be a link to upgrade the theme to the latest version but I can not see it currently. I will take an other look at it and then let you know the outcome later on.

Cheers

c5hub replied on Jul 28, 2015 at 12:21 pm Permalink Reply

I have just realised, only the root admin can install the sample content, so I could not do it with the log in you gave me. Is the account you are logging in with the root admin user?

Thanks

HeinoM replied on Jul 28, 2015 at 2:05 pm Permalink Reply

I've been trying to get back in to check, but now whenever I try to visit the site I get only a blank page and can't log in or anything. Any chance you changed or deleted anything while you were in there? Not accusing, just asking cuz I'm locked out. thx

c5hub replied on Jul 28, 2015 at 2:42 pm Permalink Reply

It is because there is no theme selected. Simply navigate to your URL with /index.php/login on the end and you can log back in. Let me know how you get on.

HeinoM replied on Jul 28, 2015 at 3:16 pm Permalink Reply

Got it. Thanks.

I've deleted and reinstalled a couple of times again with my root account, as you suggested. Didn't help. Also, it installed 2.01 again and when I go to Update, it shows no updates available. Can I update to 2.03 and install the starting points manually? I've spent all day on this and I need to get to work on the site. Thx

Juerg replied on Jul 28, 2015 at 3:22 pm Permalink Reply

Hi
I just bought the Fundamental Theme and it is also just version 2.0.1. I would like to use the starting point Arizona which doesn't exist yet in 2.0.1.
Please provide the correct version of the theme in the Marketplace. Thanks.

c5hub replied on Jul 28, 2015 at 3:38 pm Permalink Reply

There looks like there has been a version issue on concrete5. Hoping this has now been resolve and the latest version should be avaialble... (2.0.3).

Please let me know if this is resolved. Thanks

HeinoM replied on Jul 28, 2015 at 3:55 pm Permalink Reply 1 Attachment

OK. Re-installed again. Got 2.03 this time. No quick start content see attached image. After several hours of messing with this, I'm really getting frustrated. What should I do now?

c5hub replied on Jul 28, 2015 at 4:11 pm Permalink Reply

This is most odd. This is installed in hundreds of sites without issue... I have uploaded a video to YouTube so you can see the process I went through here -http://youtu.be/uvL84IRP5Vg as you can see it works perfectly.

Are you sure that you have root user access i.e. your username is ID 1. Would you be willing to change your password temporarily and then give me access to your root admin account so I can check if the install will work. You can then change the password back.

I have never seen this issue before.

HeinoM replied on Jul 28, 2015 at 4:15 pm Permalink Reply

Hah! I'm a trailblazer! :) Sure, I'd be happy to. Will PM you right now.

c5hub replied on Jul 28, 2015 at 4:16 pm Permalink Reply

Thanks, will look out for it. Cheers

c5hub replied on Jul 28, 2015 at 4:32 pm Permalink Reply

Logged in to the site and when I go to the 'Extend concrete5' page and then click insatll next to Fundamental, the install screen is missing the thumbnails of the starting points... these images are in the same folder as the actual starting points content.xml, so I am starting to think you do not have all of the files for some reason.

The package files for example should be...

packages/fundamental/starting_points/california/content.xml

Could you check via FTP whether you do have those files? Can not see any other issue this could be...

HeinoM replied on Jul 28, 2015 at 4:43 pm Permalink Reply 2 Attachments

Have the content for California and Oregon. Missing Arizona, which is the one I think I'd like now. Screen shots attached.

Should I just start all over?

c5hub replied on Jul 28, 2015 at 4:49 pm Permalink Reply 1 Attachment

Looks like you are missing quite a few files there.. see screen shot...

content.xml, description.txt, thumbnail.png etc

If it was me, I would consider starting again as something has clearly gone wrong somewhere in your installation.

Cheers

HeinoM replied on Jul 28, 2015 at 7:58 pm Permalink Reply

Spent some time with the support for my web host and they said that according to their logs, the installer was quitting before it finished. Some sort of problem between the installer and Apache. What do you think? Also, they suggested I change my version of php, currently 5.3, to another version. Could that be the problem?

c5hub replied on Jul 29, 2015 at 4:25 am Permalink Reply

Upgrading your PHP version is certainly worth a try. Are you still missing files from your Fundamental package?

Can you locate this file...

packages/fundamental/starting_points/arizona/content.xml

This is essential for the starting point to run.

Thanks

HeinoM replied on Jul 29, 2015 at 12:01 pm Permalink Reply

OK. I just switched from php 5.3 to 5.4 and then re-installed Fundamental. Everything worked this time, so I guess that was the problem. Anyway, looking forward to working with the theme. Thanks!

c5hub replied on Jul 29, 2015 at 3:33 pm Permalink Reply

OK great news!

Juerg replied on Jul 28, 2015 at 4:15 pm Permalink Reply

Got 2.0.3 now and installed it without a problem. Thanks.

c5hub replied on Jul 28, 2015 at 4:17 pm Permalink Reply

That is great news, sorry for the inconvenience.