Hi there,

If you have the license assigned to a project then I believe the download link is disabled. You could try removing in from you project and see if that help.

Failing that you may need to contact concrete5 to resolve.

There is no license assigned to the project.
As there is no link to the project, i cannot remove it.

The link on the receipt below takes me to my orders but no link.

All attempts to find a means to contact concrete5 come back to this site.
I do not have a problem asking concrete5 for help, but how.

If you have a link, please send it to me.
I need to download my order.

MAIL SENT TO ME
This is your receipt, please keep it for your records.

ORDER NUMBER : #145479


ORDERED BY:
Mark Glover
PO Box 179
Johannesburg, Gauteng
2105

ORDER DETAILS
--------------------------------------------------------------------------------
Fundamental $50.00
==============================
Order Total: $50.00
From your concrete5.org account: -$0.00
-----------------
Charge amount: $50.00

If you have purchased files, you may download them from your concrete5.org profile.
https://www.concrete5.org/profile/orders/...

If you need help installing your purchases, check out these instructions:
http://www.concrete5.org/marketplace/how_to_install_add_ons_and_the...

If you need help with a specific add-on, please use the support forums for that add-on:

Fundamental
--------------------------------------------------------------------------------
https://www.concrete5.org/marketplace/themes/fundamental/...
Message from author: Thank you for your purchase.


Please don't forget to take a moment and post a review while you're in the add-on area, you might win free marketplace credits!

If any of the add-ons in your order can't be made to work or don't perform as described on the marketplace page, you can request a refund here:
http://www.concrete5.org/marketplace/refund-policy/...

Thank you!

Billing Department
concrete5 c/o PortlandLabs
PO Box 14125
Portland, OR 97214
503-444-9660
Federal Tax ID: 75-3017461

Looking at the email concrete5 have sent you, you should be able to find the files for download here -https://www.concrete5.org/profile/orders/... - if you can't then you need to contact concrete5 - we have no control over licenses & files.

If you can not find a direct contact, then posting in the general forums may alert one of the core team members who can assist.

Hi, I received a reply from Concrete5 and between their reply and yours, I figured out the issue. I simple had to many projects with the same name. I deleted all the projects and the theme became available.It has loaded successfully

Thanks for your assistance..
Mark