Tried to purchase - charged, but no license

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The charge went through PayPal yesterday, but I didn't get the license or an email. Purchased another theme, and it was available right away. Wanted to see if this was normal or if something was broken.

Type: Pre-Sale
Status: In Progress
ketolaura
View Replies:
c5hub replied on at Permalink Reply
c5hub
Hi, sorry to hear you've had some difficulties, that's certainly not normal.

You need to contact concrete5 if you have been charged, I've checked our side and there is no record of a transaction either, so it is not as if we can just provide you with the files that you're missing.

Franz at concrete5 will be able to assist. If we can help further, please let us know.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.3
Version Installed - 5.7.5.3
Database Version - 20150731000000

# concrete5 Packages
Salix (0.9.3).

# concrete5 Overrides
blocks/social_links/templates/open_in_new_tab.php, blocks/social_links/templates, blocks/social_links, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, blocks/social_links/templates/open_in_new_tab.php, blocks/social_links/templates, blocks/social_links, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.4.45

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, gettext, hash, homeloader, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, pgsql, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, suhosin, tidy, timezonedb, tokenizer, uploadprogress, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 60
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 120
max_input_vars - 1000
memory_limit - 168M
post_max_size - 32M
sql.safe_mode - Off
upload_max_filesize - 128M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5
suhosin.cookie.max_array_depth - 50
suhosin.cookie.max_array_index_length - 64
suhosin.cookie.max_name_length - 64
suhosin.cookie.max_totalname_length - 256
suhosin.cookie.max_value_length - 10000
suhosin.cookie.max_vars - 100
suhosin.executor.include.max_traversal - 0
suhosin.executor.max_depth - 0
suhosin.get.max_array_depth - 50
suhosin.get.max_array_index_length - 64
suhosin.get.max_name_length - 64
suhosin.get.max_totalname_length - 256
suhosin.get.max_value_length - 512
suhosin.get.max_vars - 100
suhosin.log.phpscript.is_safe - Off
suhosin.memory_limit - 0
suhosin.post.max_array_depth - 50
suhosin.post.max_array_index_length - 64
suhosin.post.max_name_length - 64
suhosin.post.max_totalname_length - 256
suhosin.post.max_value_length - 1000000
suhosin.post.max_vars - 1000
suhosin.request.max_array_depth - 50
suhosin.request.max_array_index_length - 64
suhosin.request.max_totalname_length - 256
suhosin.request.max_value_length - 1000000
suhosin.request.max_varname_length - 64
suhosin.request.max_vars - 1000
suhosin.session.max_id_length - 128
suhosin.upload.max_uploads - 25

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.7

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