Genesis Theme not showing desktop view on desktop

Permalink Browser Info Environment
Hi I am having difficulties trying to troubleshoot this error.
Villagefare.ca website was published and working fine as desktop view. Then a few weeks later it is now only showing mobile view on the desktop. I have tried google chrome, internet explorer and not sure why it may be doing this while there was no settings changed?

Type: Pre-Sale
Status: In Progress
View Replies:
c5box replied on at Permalink Reply
c5box
Hi

I looked at your site and there seems to be a problem with the CSS. Have you installed any addons recently? Did you change any of the theme CSS files? What were the things you did to the site before it got like this?

Looking forward to hear from you. Meanwhile, I'll try to investigate further and let you know if I find anything.

KInd regards,
James
asebele replied on at Permalink Reply
Hi James,
I have reuploaded all the original css files from the theme, just incase.
Doesnt seem to fix the issue.

The only addons i added was HW Store Location, but the site was working fine a few week afterwards when that addon was installed.

I have been very puzzled by this, as I didnt make any changes for a few weeks and it just started to show in mobile view.

This is hosted by my godaddy reseller hosting account... and I did switch the primary domain to villagefare.ca...originally I created the site using villagefarefoods.com. But like I said all was working fine for a few weeks. I even tried jumping back to older version of the site to see.
asebele replied on at Permalink Reply
Hi James,
I got it back showing in desktop view.
When I switch the Cache & Speed Settings to off. Then it shows properly. But ideally I would like to have those settings "ON"
c5box replied on at Permalink Reply
c5box
Hi

I am glad you figured it out. This is the first time I have encountered a problem where the cache forces the site to mobile view. Can you try turning the cache back on and clearing the cache afterwards?

If the problem still persists, maybe you can grant me temporary access to your site so I can look into it more?

Kind regards,
James
contactoicograf replied on at Permalink Reply
contactoicograf
Hello James:
I have the same problem, could you fix that?

http://sherpadigital.com.mx/

Thanks for the temporary solution @asebele
c5box replied on at Permalink Reply
c5box
Hi

Did you try clearing the cache? The cache seems to be the whats causing this for some other themes too.
asebele replied on at Permalink Reply
Hi James, Regarding this issue, I have had her site settings set as off. I would like to have the cache settings on. It is the temporary fix now. Would you like access to see?
c5box replied on at Permalink Reply
c5box
Hi asebele,

Yes, please PM me the link and temporary login to your site. I will check it as sson as I can.

Regards,
James
DBKG replied on at Permalink Reply
I am having the same issue on a site in development. It's preferable to have caching on for speed, but I get the mobile menu like the other posters here. The 3 Feature boxes (I think that's the right name, the one with the icons—my brain is a bit fried right now) also stretch across the full width of the screen consecutively, instead of showing as 3 columns. So for whatever reason, it seems the caching is rendering this as a mobile site.

Thanks.

Tim
c5box replied on at Permalink Reply
c5box
Hi Tim

I found that most problems like these are caused by the cache. The usual solution is to first disable cache then clearing it. You can then turn the cache settings back on. But let me know if it doesn't work so I can check further.

Kind regards,
James
DBKG replied on at Permalink Reply
Still having issues. I have cleared the c5 cache (and my browser cache for good measure), but when I turn on caching (and cleared the cache again.....), I am still getting the mobile menu and view on my desktop computer. You can see the site in development athttp://vps32974.inmotionhosting.com/~mtpsgldmsbmin/...

Thanks.

Tim
c5box replied on at Permalink Reply
c5box
Hi

You mentioned on another ticket that you recently migrated to a new server. Was it rendering on mobile before then? I took a look at your source code and all the CSS are still rendering the wrong cached files.

I am also thinking that maybe you could force delete the cache files in the c5 directory. Maybe the old cache/files permissions was made unwritable which causes c5 to render the old files (css/html)

Can you also check the file permissions on your directories?

Looking forward to your reply.

Kind regards,
James
DBKG replied on at Permalink Reply
Yes, I had the same issue before the site migration. The permissions on the /file and the /cache folders is 755. Which files would I delete? The .lesscache files in /cache or the .css files in cache/css (Or both?)

Tim
c5box replied on at Permalink Reply
c5box
Can you delete everything inside application/files/cache ?
DBKG replied on at Permalink Reply
Have just done so.
c5box replied on at Permalink Reply
c5box
Ok. Looks like it is still displaying the same thing. Can you PM me a temporary login credential so I can check? I'll have a thorough look as soon as I am able to.

Regards,
James
c5box replied on at Permalink Reply 1 Attachment
c5box
The Javascript and CSS cache options seems to work incorrectly. Looks like it is having a problem compiling the files and saving it to cache. Please see attached. Hopefully this can be fixed on the newer version of C5. Meanwhile I'll check on my end if I can do a workaround for this.
c5box replied on at Permalink Reply
c5box
Hi guys

After auditing my code and the c5 assets, I've found the problem and fixed the viewport issue. Please update your theme to the latest version and clear cache. You can now turn on the cache without the viewport problem

Kind regards,
James

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.9
Version Installed - 5.7.5.9
Database Version - 20160615000000

# concrete5 Packages
Call to Action (1.0.0), Genesis Theme (1.1.1), HonestWebsites Store location (1.3.7).

# concrete5 Overrides
languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.25

# Server API
cgi-fcgi

# PHP Version
5.6.30

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, inotify, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, readline, Reflection, session, shmop, SimpleXML, soap, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 1000
memory_limit - 128M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 2M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

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