Hi Ollie!

Thanks for choosing my theme. :)

During the theme installation phase, did you select yes when it asked you to use content swap? Please see screenshot.

Kind regards,
James

Good question. Sorry i can't remember which one i selected now sorry. Is there a way of getting back to that to try the other option?

Kind Regards
Ollie

Yeah, you should be able to get back to that page by reinstalling the theme. Let me know if you need further help.

Kind regards,
James

Hi James,

I have uninstalled the theme twice and tried both ways and still having the same issue.
I don't know if your able to log in and see what i'm doing wrong?

Sorry first time trying to develop my own website but yours looks great.

Kind Regards
Ollie

Hi Ollie

Sure no problem. Please private message me thte login details and I'll work on it as soon as im able to. I will notify you here once I get it running.

Kind regards
James

Hi James,

Thank you for the help. I have messaged across the details for you.

Kind Regards
Ollie

Hi Ollie

I apologize for not getting back to you sooner. I have been tinkering with your site for a while now and it seems that during the content swap installation, your server times out. I have done this several times and the same result. See screenshot.

Here are some options on how to fix this.

1. You can ask your hosting provider why the timeout occurs. It could be something got stuck when the server was processing the database or PHP related issue. I also checked your environment info and it all seems adequate but just ask them to make sure.

2. You can downgrade to a lower version of C5. This could also fix it.

I have also tried installing other themes in your packages page, and it just throws out an error. I'll try to look ask around for solutions. Please let me know if any of the above options work for you.

Sorry if this got a bit more complicated. I hope we can fix this soon.

Kind regards,
James

Oh and one more thing. I also found that some issues like these will be fixed by simply reinstalling Concrete5 or starting with a fresh installation.

Hi James

The hosting company are happy to look into it. The only thing i need to do is upload the zip file into the file manager however i didn't download a file when i bought the package. I simply purchased, installed within Concrete 5 and then activated. Do you know how i can resolve this?

Kind Regards

Hi Ollie,

Concrete5 will place the files inside the packages folder within the root directory of your site. You should be able to find it there.

Let me know if you need further help

Kind regards
James

Hi James,

I have found the folder all OK the only thing is they are asking me to upload the Zip folder in order to help me. Do you know how to do that? not sure if you want me to send you the CPanel login to see that?

Kind Regards

Ollie

Hi Ollie,

Not sure why they want it zipped. They could easily access the files from their end since they are the guys hosting it. Can you post here what the emailed you? Maybe there is just a misunderstanding.

Thanks and regards,
James

1st Email;

Hello,
Thank you for the update.
As we have requested - please, upload the theme to your File Manager so that we may proceed with the test.
We are looking forward to your update at your earliest convenience.
Kind Regards,
Ned Brewer
Genius Support Team
TMDHosting.com

2nd Email:

Hello,
Thank you for the update.
To upload the theme package please refer to the following path:
cPanel -> File Manager -> Upload
Once there simply upload the theme's zip folder and we will take it from there.
We are looking forward to your update at your earliest convenience.
Kind Regards,
Ned Brewer
Genius Support Team
TMDHosting.com

3rd Email:

Hello,
Thank you for the update.
Unfortunately we cannot operate with the already deployed package. We need the zip format of the theme in order to assist you.
Please - upload it in your cPanel. Once done - let us know in this ticket.
We are looking forward to your update at your earliest convenience.
Kind Regards,
Ned Brewer
Genius Support Team
TMDHosting.com

That's how it's left currently. I hope that helps.

Kind Regards

Ollie

Hi Ollie

I got in your cpanel but all the files they need are already there. Please let them know the theme files are in www/packages/c5box_genesis. In order for them to test they need to enable content swap upon installing. Let them see the screenshot I gave you before. Sorry I couldnt be of more help. Hopefully they will fix this soon. :)

Kind regards,
James

By the way, I also uploaded a zip of my theme in the root incase they insist they need it. :)

All sorted now/ Looks Great.