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Requesting refund. Theme doesn't work on my website.

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I am unable to get this theme to work on my website. I am requesting a refund.
Thank you
Type: Pre-Sale
Status: In Progress
silver845
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silver845 replied on at Permalink Reply
silver845
Formal Refund Request: Please grant me a refund for the license assigned to this support request.

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Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36

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Request Refund

Click below to request a refund for License #8216926. Currently unassigned.
Created on Jan 13 2020 at 3:20 am.