URGENT: Error when updating crashes site

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I've been trying to bring a site up to more recent version (but not 5.7) and have problems with each update. Seems like Natural Essence causes the problem. Any help will be appreciated. Here's error:

Fatal error: Uncaught exception 'ADODB_Exception' with message 'mysqlt error: [1054: Unknown column 'logUserID' in 'field list'] in EXECUTE("insert into Logs (logType, logText, logIsInternal, logUserID) values ('exceptions', 'Exception Occurred: /home/wwwtouch/public_html/updates/concrete5.6.3.3/concrete/libraries/3rdparty/adodb/adodb-exceptions.inc.php:78 mysqlt error: [1054: Unknown column \'logUserID\' in \'field list\'] in EXECUTE("insert into Logs (logType, logText, logIsInternal, logUserID) values (\'packages\', \'Warning - failed to load package with pkgHandle \\\'theme_natural_essence\\\'. Could not find package controller file: \\\'/home/wwwtouch/public_html/packages/theme_natural_essence/controller.php\\\'\\n\', 0, \'1\')")\n (1054)\n\n#0 /home/wwwtouch/public_html/updates/concrete5.6.3.3/concrete/libraries/3rdparty/adodb/adodb.inc.php(1074): adodb_throw(\'mysqlt\', \'EXECUTE\', 1054, \'Unknown column ...\', \'insert into Log...\', false, Object(ADODB_mysqlt))\n#1 /home/wwwtouch/public_html/updates/con in /home/wwwtouch/public_html/updates/concrete5.6.3.3/concrete/libraries/3rdparty/adodb/adodb-exceptions.inc.php on line 78

Type: Pre-Sale
Status: In Progress
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tallacman replied on at Permalink Reply
tallacman
Can you send me an admin login to the site and cpanel would be great too. Did you backup your database first?

[email protected]
tallacman replied on at Permalink Reply
tallacman
Ill need cpanel to replace your core files.

steve
maragon replied on at Permalink Reply
Hi, sent info via email (aragonadvertising.com).
maragon replied on at Permalink Reply
Steve - thanks much for quick resolution! The site is definitely back up. Can you please post what you did so I know what to do if it happens again....and others will too.

Thanks!
Michelle

concrete5 Environment Information

Can't access the dashboard or site at all

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; rv:11.0) like Gecko

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