NO WHERE TO BE FOUND!

Permalink Browser Info Environment
I purchased Salix theme lastnight and hoping i could use it straight away. But all I get was a paypal email for the payment. And the theme is not in my transaction or nowhere to be found in my community transaction, orders or assign license. It's not in my dashboard as well. Please help.

Type: Pre-Sale
Status: Resolved
View Replies:
pilipala replied on at Permalink Reply
pilipala
Do you have another concrete5 user name that you could have used to purchase it? I have done this before, so just wondering if that might have happened. If so, you need to login to concrete5.org with the user name that you purchased the theme with. I can't see your username under my recent transactions either. The best thing to do is contact concrete5.org in this instance, as we can't assist in the purchasing of the themes.

Thank you,

Jennifer
pilipala replied on at Permalink Reply
pilipala
Resolved by email.

concrete5 Environment Information

I purchased Salix theme lastnight and hoping i could use it straight away. But all I get was a paypal email for the payment. And the theme is not in my transaction or nowhere to be found in my community transaction, orders or assign license. It's not in my dashboard as well. Please help.

Browser User-Agent String

Mozilla/5.0 (Linux; Android 6.0.1; SAMSUNG SM-G900I Build/MMB29M) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/5.4 Chrome/51.0.2704.106 Mobile Safari/537.36

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You have not specified a license for this support ticket. You must have a valid license assigned to a support ticket to request a refund.