The bug that the site name overlaps with the mobile display and the copyright of the footer can be changed even by the guest.

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The bug that the site name overlaps with the mobile display and the copyright of the footer can be changed even by the guest.

Type: Pre-Sale
Status: Resolved
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dsds replied on at Permalink Reply
And you cannot edit the logo area of the entire empty site. In various browsers
dsds replied on at Permalink Reply
The created block cannot be moved, and the name of the block does not disappear after the move.
pilipala replied on at Permalink Reply
pilipala
Hi,
With the last two issues that you mention (not being able to edit the logo area, and not being able to move a block), it would be something to do with your website. It could be something that has been added, e.g. a block or an add on, that has interfered with either the javascript or the HTML layout of the site.

You could try deleting what you have recently added before you had the issue and/or you could try going back a page version. When you are logged into your site, if you go to the sitemap, and click on a page, you will see that there are versions of the page that you can choose.

If you would like us to look at the problem, please send us your website login details (user name and password) to [email protected] Please do not send your user name and password on this support thread as it is public. If you would like us to look at your website, please ensure you first have a full backup including files and database.

Thanks, Jennifer
pilipala replied on at Permalink Reply
pilipala
Hi,

Apologies for our late reply, we had an issue with emails.

1. Logo/site name size
Please see the support thread here:
https://www.concrete5.org/marketplace/themes/salix1/support/resizing...

2. Permissions for areas, e.g. footer.

There is information below about how permissions for editing are controlled with concrete5:

https://documentation.concrete5.org/editors/dashboard/system-and-mai...

Permissions are unrelated to our theme, as the theme decides the appearance of the website, and the concrete5 code is the functionality behind this. To access permissions when logged into your concrete5 website, go to the dashboard > systems and settings > permissions and access

Thanks, Jennifer
dsds replied on at Permalink Reply
If I can't replace all the contents when installing Salix, will the problem occur?
Permissions have not been changed.
The image on the top page is also poorly displayed and narrow on mobile.
dsds replied on at Permalink Reply 2 Attachments
I will send you an image so please check.
pilipala replied on at Permalink Reply
pilipala
Hi
I'm not sure what you mean here "If I can't replace all the contents when installing Salix, will the problem occur?". Can you please explain further?

"Permissions have not been changed." Please read the concrete5 documentation on permissions (see link in the reply above). The documentation provides an explanation of how to restrict what different users can do on your website. This is the way that concrete5 works, and is not to do with the theme. The theme just provides styles for how the website should look.

"The image on the top page is also poorly displayed and narrow on mobile." Please refer to the link above in my reply which describes how to change the styles for logos that are images.

Thanks, Jennifer
dsds replied on at Permalink Reply
You will be given the option to replace all content when installing Salix.
Can't understand the meaning?
I think that if you replace the content here, it will look like your site, will it cause problems if you set it to an unconfigured (blank) site?
I'm listening to it.
Like the image, the footer's copyright is touched by guests.
Mobile display also has overlapping site names.
pilipala replied on at Permalink Reply
pilipala
Hello,

"You will be given the option to replace all content when installing Salix.
Can't understand the meaning?
I think that if you replace the content here, it will look like your site, will it cause problems if you set it to an unconfigured (blank) site?"

This is referring to installation of sample content. We would recommend using sample content if you are starting a new website from scratch, as it should save you time. You can choose not to install sample content if you want, it's entirely up to you. See the documentation for Salix, page 4 for more information about installation.

http://salix2.pilipalawebdesign.com/application/files/4914/6792/329...

"Like the image, the footer's copyright is touched by guests." Please see the documentation on concrete5 user permissions.

https://documentation.concrete5.org/editors/dashboard/system-and-mai...

If this is not helpful, you could have a look at these videos.

https://www.youtube.com/watch?v=1SDfQCOd09w...
https://www.youtube.com/watch?v=C4afJgZiHVA...

"Mobile display also has overlapping site names." Please refer to the support thread below that explains how to resize the logo image.

https://www.concrete5.org/marketplace/themes/salix1/support/resizing...

Thanks, Jennifer
dsds replied on at Permalink Reply
It is set in an unconfigured (blank) site and becomes this state.
Can you understand?
The permissions are set correctly and will not occur in other themes.
Please reply to confirm the image.
Thank you for your confirmation.
pilipala replied on at Permalink Reply 2 Attachments
pilipala
Hello,
Yes, I understand what you're saying, and I can confirm I have seen the images that you sent.

Permissions
This is not a behaviour associated with installation of the Salix theme, and I'm not sure what has happened to change the permissions settings if you have not made any changes.

I've attached some images that show what you should see when you are looking at the permissions if you have made no changes. The first thing you can do to check permissions, is check the page permissions. When you are logged into your concrete5 website, click on the cog icon (upper left toolbar) and choose permissions. The first image shows what you should see (default permissions settings).

With default permissions settings, advanced permissions should be off. When logged into your concrete5 website, go to the dashboard > systems and settings > advanced permissions. This should look like the second image attached.

More information about permissions is available in the concrete5 documentation, as described in the replies above.

If you have just started and things don't look right, you could try a fresh install of concrete5 and the theme again, and see if that fixes the issues.

Logo
Please follow the instructions above to adjust the size of your logo.

If you are finding the theme difficult to use, you are welcome to request a refund.

Thanks, Jennifer
dsds replied on at Permalink Reply
Thank you very much.
I have confirmed the content of your request. The permissions were not wrong.
I would like a refund because the theme is not stable.
Thank you.
pilipala replied on at Permalink Reply
pilipala
Sure, I'll request the refund for you now.

Thanks,

Jennifer

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Created on Nov 20 2019 at 2:37 pm
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