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Very nice theme
Continue the good work!
Well coded and easy to use
Good documentation and plenty of options make this a great choice.
Customizable template with interesting features
Not happy- 3 part banners on top, take 4 hours to fix just to put a banner accross
We are happy to reply to polite support requests and do so in a timely manner. Sometimes a theme may not have a feature that you would like to have, for example, a full width banner. In the Seren theme, there is a 3 column over 1 layout in the top menu which can be seen in the demo. This provides useful areas to put things like a phone number, social icons, logo, etc. In the case of wanting a full width banner on top of the Seren menu, you can either dig into the HTML and CSS yourself, or pay someone to customise the theme for you. Unfortunately, we cannot anticipate every need that every user will have for their particular website.
In your case, we have provided you with a refund, so we hope that you will find another theme suitable for your particular needs.