Refund please
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I've tried to change the Theme options under Supermint Options in the Dashboard to various options in an attempt to get something to change but when I save the changes it is says "Options saved!" but then the page of options reloads with nothing altered. eg it is impossible to switch on the "Disable Auto embed navigation" and impossible to switch on the "Display Top Bar". Nothing changes on the website too. I can't get on with this theme as I can't get it to function. I don't know if it's something to do with the combination of versions of Concrete5 (5.7.5.2), php (5.6.13) and Supermint (3.2.3) but something is making it not respond to theme selections and I've spent more than enough time trying now.
Please issue a refund so I can release the Theme and get another one, Thanks.
Please issue a refund so I can release the Theme and get another one, Thanks.
| Type: | Pre-Sale |
|---|---|
| Status: | In Progress |
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
Hi,
Thank you for your support request.
This is very strange and never happened. If you send me a access by PM i will see what happen there.
Thank you for your support request.
This is very strange and never happened. If you send me a access by PM i will see what happen there.
Hi,
I just come back from your site where option work perfectly.. The only thing that i can say is to disable cache during the site development. It's not a help at all.
You talk about centering image in the header. The best to do is a wider image (2000px width) to add on the Header Image Area where the text is centered. You will control design layout.
I just come back from your site where option work perfectly.. The only thing that i can say is to disable cache during the site development. It's not a help at all.
You talk about centering image in the header. The best to do is a wider image (2000px width) to add on the Header Image Area where the text is centered. You will control design layout.
Managed to add a page that didn't want to before. Not sure why or how it's working better now. Thanks.
HI,
Unfortunately (or not) this error doesn't come from Supermint.
Did you change any settings in the page-type that you try to add ? It seems that it doesn't linked to any page-layout ?
Unfortunately (or not) this error doesn't come from Supermint.
Did you change any settings in the page-type that you try to add ? It seems that it doesn't linked to any page-layout ?
Looking at the documentation on your demo site for Supermint3 it says to ensure the Elemental Theme is empty when given the choice when installing Concrete 5.7+. I installed Concrete through my cPanel Softilicious gateway which didn't give me any options. I never opened the Elemental Theme so don't know if it was empty or not. It didn't seem important as it wasn't activated. I've just uninstalled the Elemental Theme although it wasn't activated so maybe that has altered some settings in Concrete that were causing me problems?
It could be that not everybody gets the options when loading Concrete 5.7 as I didn't. Having already installed Concrete5.7 and Supermint3 "successfully" it didn't occur to me to look at the installation instructions. Maybe this is the reason?
Hopefully Ill find it easy from now on!
It could be that not everybody gets the options when loading Concrete 5.7 as I didn't. Having already installed Concrete5.7 and Supermint3 "successfully" it didn't occur to me to look at the installation instructions. Maybe this is the reason?
Hopefully Ill find it easy from now on!
Experienced exactly the same. Then I just used another browser (Chrome in this case) and options worked as expected. The browsers causing problems were Firefox and FirefoxDeveloperEdition.