Refund please

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I've tried to change the Theme options under Supermint Options in the Dashboard to various options in an attempt to get something to change but when I save the changes it is says "Options saved!" but then the page of options reloads with nothing altered. eg it is impossible to switch on the "Disable Auto embed navigation" and impossible to switch on the "Display Top Bar". Nothing changes on the website too. I can't get on with this theme as I can't get it to function. I don't know if it's something to do with the combination of versions of Concrete5 (5.7.5.2), php (5.6.13) and Supermint (3.2.3) but something is making it not respond to theme selections and I've spent more than enough time trying now.
Please issue a refund so I can release the Theme and get another one, Thanks.

Type: Pre-Sale
Status: In Progress
View Replies:
RogerM replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
sebastienj replied on at Permalink Reply
sebastienj
Hi,

Thank you for your support request.
This is very strange and never happened. If you send me a access by PM i will see what happen there.
sebastienj replied on at Permalink Reply
sebastienj
Hi,

I just come back from your site where option work perfectly.. The only thing that i can say is to disable cache during the site development. It's not a help at all.
You talk about centering image in the header. The best to do is a wider image (2000px width) to add on the Header Image Area where the text is centered. You will control design layout.
RogerM replied on at Permalink Reply
Managed to add a page that didn't want to before. Not sure why or how it's working better now. Thanks.
sebastienj replied on at Permalink Reply
sebastienj
HI,

Unfortunately (or not) this error doesn't come from Supermint.
Did you change any settings in the page-type that you try to add ? It seems that it doesn't linked to any page-layout ?
RogerM replied on at Permalink Reply
Looking at the documentation on your demo site for Supermint3 it says to ensure the Elemental Theme is empty when given the choice when installing Concrete 5.7+. I installed Concrete through my cPanel Softilicious gateway which didn't give me any options. I never opened the Elemental Theme so don't know if it was empty or not. It didn't seem important as it wasn't activated. I've just uninstalled the Elemental Theme although it wasn't activated so maybe that has altered some settings in Concrete that were causing me problems?
It could be that not everybody gets the options when loading Concrete 5.7 as I didn't. Having already installed Concrete5.7 and Supermint3 "successfully" it didn't occur to me to look at the installation instructions. Maybe this is the reason?
Hopefully Ill find it easy from now on!
rabit replied on at Permalink Reply
Experienced exactly the same. Then I just used another browser (Chrome in this case) and options worked as expected. The browsers causing problems were Firefox and FirefoxDeveloperEdition.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.2
Version Installed - 5.7.5.2
Database Version - 20150731000000

# concrete5 Packages
Spacer (0.9.2), Supermint Theme (3.2.3).

# concrete5 Overrides
languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.13

# PHP Extensions
bcmath, bz2, bz2_filter, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, mailparse, mbstring, mcrypt, memcache, memcached, mhash, mysql, mysqli, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 120
max_input_vars - 3000
memory_limit - 256M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
ldap.max_links - Unlimited
memcache.max_failover_attempts - 20
memcached.sess_lock_max_wait - 0
mysql.max_links - 60
mysql.max_persistent - Unlimited
mysqli.max_links - 60
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - 60
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

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