Support schedule

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Hi Sebastian,

I do not know how to contact you outside of the support system, so I apologize if this is the incorrect place to do it. I purchased Supermint a while back and I am now well outside my 30 day support window. However, I have several questions unanswered from inside that 30 day period.

Are my questions going to stay unaddressed or not acknowledged?
Has something happened recently to cause you to be unable to acknowledge support questions? (meaning have the past couple months been a hiccup in your normal schedule?)

I appreciate all you do, and I love supermint3, but I am considering moving to another theming system because of the lack of responses and followup to people's questions here.

Again, I apologize if this is the incorrect place to contact you in this regard.
Thanks

Type: Pre-Sale
Status: In Progress
View Replies:
sebastienj replied on at Permalink Reply
sebastienj
HI,

I'm really really sorry about hte lack of support, it's my fault. I don't receive any notification when a support request is created so i forgot to go to my support page to know about new thread..

So i will read about your question now..

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